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Holston Methodist Federal Credit Union

Phone: (865) 558-3117Fax: (865) 558-0016

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
01/31/2013Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Failure to provide promised assistance or support for products or services

Complaint: I have requested the company close my account by email, fax and phone for 3.5 months and they have yet to do so. They keep charging the monthly fees until I am at a zero balance if they charge any other fees I will be in the negative. 3 months ago they were to close my account and send me a check for the amount left in my account, but instead they have chosen to keep my account open and take what moneys I had left in the account. I have worked very hard to repair my credit and it is sad that one company can bury my credit over negligence and putting a mark on my credit for a overdraft that is their fault.

Business' Initial Response
This account was closed on Jan 9th, 2013. However, we have emailed her on numerous occasions without any responses. There is nothing being reported in any negative manner on this account. The first email from **** was sent to an invalid email address and she called, we explained and never heard from her again.

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Credit Unions

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