BBB Accredited Business since 06/19/1996
Holston Methodist Federal Credit Union
Phone: (865) 558-3117Fax: (865) 558-0016
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Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||1|
Complaint Breakdown by ResolutionAbout Complaint Details
|01/31/2013||Problems with Product / Service | Read Complaint Details|
Complaint Category: Failure to provide promised assistance or support for products or services
Complaint: I have requested the company close my account by email, fax and phone for 3.5 months and they have yet to do so. They keep charging the monthly fees until I am at a zero balance if they charge any other fees I will be in the negative. 3 months ago they were to close my account and send me a check for the amount left in my account, but instead they have chosen to keep my account open and take what moneys I had left in the account. I have worked very hard to repair my credit and it is sad that one company can bury my credit over negligence and putting a mark on my credit for a overdraft that is their fault.
Business' Initial Response