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          Cabins of Pigeon Forge has 1 locations, listed below.

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            Business ProfileCabins of Pigeon Forge

            Vacation Rentals
            BBB accredited business

            Contact Information

            4015 Parkway

            Pigeon Forge, TN 37863-4007

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            Visit Website
            (865) 277-1161

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

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            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/19/2015

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            4015 Parkway, Pigeon Forge, TN 37863-4007
            BBB File Opened:
            10/19/2015
            Years in Business:
            20
            Business Started:
            9/1/2003
            Business Started Locally:
            9/1/2015
            Accredited Since:
            10/19/2015
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 439 for this business, issued by Department of Commerce & Insurance, Manufactured Housing Section. The expiration date of this license is 6/13/2025.

            These agencies may include:

            Department of Commerce & Insurance, Manufactured Housing Section

            500 James Robertson Parkway, Davy Crockett Tower, Third Floor

            Nashville TN 37243

            (615) 741-7192

            Type of Entity:
            Corporation
            Business Management
            • Mr. Billy Parris, General Manager
            • Jessica Hance, Office Manager
            Contact Information

            Principal

            • Mr. Billy Parris, General Manager

            Customer Contact

            • Mr. Billy Parris, General Manager
            • Jessica Hance, Office Manager
            Additional Contact Information

            Fax Numbers

            • (865) 430-9571
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/12/2022

            Complaint Type:
            Product Issues
            Status:
            Answered
            If I could give them no stars I would! We drove 8 hours for a cabin that was full of roaches, broken screens, faulty deck, dirty nasty carpets, holes in the walls, pubic hair in the sheets, torn screens, it looked like a bear lived in the cabin. While calling the office roaches were coming out of the counters. Their resolution was for maintenance to come there. We left there and went to the office. The assistant manager sent us to another cabin guaranteeing that everything worked. The second location was clean, hot tub was not wired to anything, scratches on the deck, we literally spent 3 hours our first night somewhere finding somewhere to be. After 6 calls to customer service and 8 hours the next day wAiting for maintenance to show up they pulled up turned around and left. I called back and they said that they couldn't wire the hot tub because it was raining when it was sunny. Do not stay here! When I spoke with guest services they advised that when we checked out to call them and I would be greatly compensated. Upon checking out Tony the manager advised that he was willing to give us $40 back and that I could talk to my attorney! DO NOT STAY HERE! Total scam and total wAste of time when you don't even get to enjoy your stay!
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            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Melissa D

            09/11/2023

            Rented a cabin with the company was not listed that you need a four wheel drive to get up to it especially in wet conditions. The roads to the cabin was not maintained. One of toilets in the cabin leaked all over the floor after each flush. The hot tub did not work and looked like it had been thru a war zone. One drawer was broken. No comforters on the beds at all just a very thin cloth and that is being generous. Called upon arrival to inform them that I did not have a four wheel drive and was afraid of getting stuck at the cabin, plus I had my dogs with me. The office said they would work on getting me a different cabin and would give me a call back. They never did. We ended up just heading home. Totally ruined my vacation. They would not give any of my money back. They only offered a free night stay in the future if the cabin rented again for the days I didn't stay. This is one of the worst cabin rental companies I have ever dealt with.

            Local BBB

            BBB of Greater East Tennessee

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