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Hidden Springs Resort Rentals, LLC

Phone: (888) 477-8366Fax: (865) 453-5749

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
01/04/2016Problems with Product / Service | Read Complaint Details
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Complaint
Nauseating Sewage odor right outside cabin preventing use of porch and jacuzzi as well as lower level of cabin. So strong we could taste it.
Complaint emailed to guest care regarding arcade advertised for cabin that was broken as well as sewage odor outside of our cabin. 2 plumbers were part of the group staying in cabin and revealed bubbling feces water out of pipe outside cabin. When complaint filed, management only made excuses and stated was out of their control. No other offers made to relocate is to different cabin or some refund. A repair man was sent to look at arcade which he said he couldn't fix. We complaint to him about smell that he himself encountered but he stated we had to complain to management which we had done. Some of our group guests had to leave due to severity of the problem . Since we all left ..emails back and forth without any resolutions provided by the resort but only excuses. No refund of any kind offered for this highly unsanitary and sickening problem

Desired Settlement
At least 50-75% refund

Industry Comparison| Chart

Cabin, Cottage & Chalet - Rentals, Wedding Chapels & Ceremonies

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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