BBB Business Review

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This Business is not BBB Accredited

Cabins of Gatlinburg, LLC

Find a Location

(865) 286-93253950 Byrds Creek Road, #1, SeviervilleTN 37876http://www.cabinsofgatlinburg.com! There is an alert for this business !

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BBB Accreditation

On 06/17/2015 this company's accreditation in BBB was revoked by BBB's Board of Directors due to Failure to respond to one or more customer complaints filed with the BBB.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

This company is not BBB Accredited. Despite several letters telling them to remove the BBB trademark from their website, they have failed to address this issue.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Cabins of Gatlinburg, LLC's rating include:

  • 19 complaints filed against business
  • Failure to respond to 8 complaints filed against business.
  • Unauthorized use of BBB name or trademarks

Customer Complaints SummaryRead complaint details

19 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Delivery Issues1
Other1
Problems with Product / Service16
Advertising / Sales Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 19

Customer Reviews Summary Read customer reviews

4 Customer Reviews Customer Reviews on Cabins of Gatlinburg, LLC

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4 Customer Reviews

Additional Information

top
BBB file opened: 10/02/2012Business started: 07/01/2003New Owner Date: 01/01/2012
Type of Entity

Limited Liability Corporation

Business Management
Customer Contact: Ms. Mary Boles (Manager)
Contact Information
Principal: Mrs. Lourdes Lopez (Owner)Ms. Linda Adkins (Assistant Manager)
Number of Employees

3

Business Category

Cabin, Cottage & Chalet - Rentals, Resorts


Customer Review Rating plus BBB Rating Summary

Cabins of Gatlinburg, LLC has received 1.00 out of 5 stars based on 4 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.