BBB Business Review

BBB Accredited Business since 01/01/1991

Courtesy Chevrolet-Cadillac-Subaru

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Phone: (423) 246-4101Fax: (423) 392-24001220 E. Stone Drive, KingsportTN 37660

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BBB Accreditation

A BBB Accredited Business since 01/01/1991

BBB has determined that Courtesy Chevrolet-Cadillac-Subaru meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Courtesy Chevrolet-Cadillac-Subaru's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Courtesy Chevrolet-Cadillac-Subaru

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
05/02/2014Problems with Product / Service | Read Complaint Details
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Complaint
My vehicle engine misfire not corrected, lead to much greater permanent damage in vehicle.
Took car in for engine miss-fire, asked for diagnosis that day if possible. I left and once i did they changed a coil pack on one cylinder and reset the check engine code.My car was picked up and they said was repaired but the car was mis-firing again. It had a blown head gasket and a damaged #4 piston. A simple compression check or other test would have easily shown the problem, the code was only for "missfire" and it would change cylinders. Because the car was passed off as repaired, it caused further damage to the cylinder walls and head and I am looking at a new short block and approaching $$$$ in repair cost. I contacted the service manager who was polite and sympathetic but was not able to offer me anything but credits for future service. I want the price of the labor and coil pack repair to be to be refunded and then for them to split the the total for the car's repair with me. I am willing to split this cost 50/50, which I believe to be fair.

Business Response
We apologize for any inconvenience customer might be experiencing, but the repairs we completed on the vehicle corrected the issue that customer was experiencing when he brought his vehicle to us. What happened from east Tennessee to west Tennessee and what happened from ///// until //// might be the issue. Again we apologize for the inconvenience customer is experiencing, but it is no fault of Courtesy Subaru.

Industry Comparison| Chart

Auto Dealers - New Cars

Additional Information

top
BBB file opened: 01/01/1991Business started: 09/19/1990Business started locally: 09/01/1990
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Tennessee Motor Vehicle Commission
500 James Roberts Parkway
Nashville, TN37243
(615) 741-2711
http://www.tennessee.gov/commerce/boards/mvc/index.shtml

Business Management
Principal: Mr. John King (Vice President)Customer Contact: Mr. Craig Hite (General Manager)
Number of Employees

50

Business Category

Auto Dealers - New Cars

Products & Services

This company offers Sales, Service, and parts Chevrolet, Cadillac, and Subaru

Alternate Business Names
Courtesy Chevrolet-Cadillac, Inc.

Map & Directions

Map & Directions

Address for Courtesy Chevrolet-Cadillac-Subaru

1220 E. Stone Drive

Kingsport, TN 37660

To | From

LocationsX

2 Locations

  • 1220 E. Stone Drive 

    Kingsport, TN 37660(423) 246-4101

  • P. O. Box 930 

    Kingsport, TN 37662

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Greater East Tennessee. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Courtesy Chevrolet-Cadillac-Subaru is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews as of November 2012.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Auto Dealers - New Cars

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.