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Greater East Tennessee

BBB Business Review

BBB Accredited Business since 10/05/2010

Chevrolet of Morristown, LLC

Phone: (423) 586-6021Fax: (423) 586-74105320 W. Andrew Johnson Highway, MorristownTN 37814

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BBB Accreditation

A BBB Accredited Business since 10/05/2010

BBB has determined that Chevrolet of Morristown, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Chevrolet of Morristown, LLC's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Chevrolet of Morristown, LLC

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
09/02/2013Problems with Product / Service | Read Complaint Details

I purchased a 2011 Chevy with bumper to bumper warranty in Ky. it has a vibration in it and I reported it to them and they had me take it to Morristown Chevrolet to have it fixed. they said it was my tires and I paid $$$.00 for new tires and it wasn't the problem, they had me bring it back and they put a new drive shaft in it and it still didn't fix it. I was sent to dealership in Knoxville,tn and they refused to get involved. I have requested a refund for the money I have been out and that my truck be fixed. they offered %%% and said that's all they will do.

Desired Settlement
I am seeking that my truck be completely fixed, and a refund for the tires that I had to buy when that wasn't the problem.

Business Response
Customer came into dealership with vibration in 2011 Chevy.He stated that he purchased the vehicle in Pikeville KY with bumper to bumper warranty. He said he was told to bring the vehicle to this dealership for repair. Vehicle checked by service depart. Found Tires out of balance. Balanced tires. Customer back dealership still vibrating. Vehicle Checked - Found Drive Shaft out of balance. Drive shaft was installed. Still had same vibration. Recommendation to customer to replace his tires. Customer purchased tires somewhere else. Called back to dealership...Still vibrating. Service adviser informed him to bring it back to our service department, Customer stated that he was sent to dealership in Knoxville, TN. He was not referred to them by us.
We sought recommendation from General Motors. Their recommendation was to prorate the tires and refund the customer at %% of what he paid for the tires. Customer's response was "NO".

Industry Comparison| Chart

Auto Dealers - New Cars

Additional Information

BBB file opened: 11/01/1993Business started: 02/01/1992New Owner Date: 04/01/2010
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Tennessee Motor Vehicle Commission
500 James Roberts Parkway
Nashville, TN37243
(615) 741-2711

BBB records show a license number of 6759 for this company. The expiration date of this license is 08/31/2015.

Type: Tennessee Department of Motor Vehicles

Contact Information
Principal: Mr. Gregory Helfrich (President)Customer Contact: Mr. Pete Mankins (Secretary)Ms. Beverly Savage (Office Manager)
Number of Employees


Business Category

Auto Dealers - New Cars

Products & Services

This company offers New & Used Automobile sales, Service and Parts

Industry Tips
Buying a New Car
Dont Fall Victim to Enticing Auctions Ads for Cars!
Purchasing a Car Online
Spot Delivery Complaints are on the Rise
VIN Cloning Swindles Luxury Car Buyers

Map & Directions

Map & Directions

Address for Chevrolet of Morristown, LLC

5320 W. Andrew Johnson Highway

Morristown, TN 37814

To | From


1 Locations

  • 5320 W. Andrew Johnson Highway 

    Morristown, TN 37814(423) 586-6021

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Greater East Tennessee. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Chevrolet of Morristown, LLC is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews as of November 2012.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


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BBB reports on known significant government actions involving business' marketplace conduct.


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.