(August 22, 2011, Kitchener, ON) – The Better Business Bureau of Mid-Western and Central Ontario with offices in Kitchener and Toronto, is now providing services to the consumers and businesses of Hamilton, Halton, Niagara and Brantford areas. The change occurred as part of the integration of BBB operations in Canada and the United States into one North American system. The Canadian Council of Better Business Bureaus (CCBBB) continues to advise the organization on issues of importance to businesses and consumers in the Canadian provinces.
“We are looking forward to providing the citizens of Hamilton, Halton, Niagara and Brantfod areas with BBB services,” said Ric Borski, BBB President. “Most consumers approach us via the website at www.bbb.org, and that’s still the easiest way to find a BBB Accredited Business. You can also file a complaint online. Our office is here to help with dispute resolution, welcome new Accredited Businesses, provide consumer information, and assist those without internet access. You can reach us at 1-800-459-8875.”
For nearly 100 years, BBB has helped consumers make smarter buying decisions. More than 400,000 businesses meet the organization’s rigorous standards and are BBB Accredited. In addition, BBB maintains information on more than 4 million businesses, and every year helps millions of consumers through free business reviews, consumer tips, fraud alerts, dispute resolution, and consumer advocacy. 1.1 million complaints to BBB were resolved in 2010.
Integrating the Canadian and U.S. operations offers improved customer experience for those who purchase goods and services across the border, according to the Council of Better Business Bureaus (CBBB), the governing body that licenses local BBBs and provides support services to increase their effectiveness. Most notable is the ability for cross-border dispute resolution, an issue that has increased in importance as technology advances have made it even easier for citizens of both countries to do business in either country. Every day more than $1 billion in goods, services and investments are exchanged between the two nations
There are 23 standards that local organizations must meet in order to use the BBB name and logo, and to receive services from CBBB. Currently, there are 116 local, independent BBBs across the U.S. and Canada. The new territory being served by Mid-Western and Central Ontario BBB was the result of boundary alignments in several Canadian provinces.
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As the leader in advancing marketplace trust, Better Business Bureau is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Every year, more than 87 million consumers rely on BBB Business Reviews® and BBB Wise Giving Reports® to help them find trustworthy businesses and charities across North America. Visit www.bbb.org for more information.