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          Find a Location

          Roots Canada has 16 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileRoots Canada

            Clothing
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            1400 Castlefield Ave

            Toronto, ON M6B 4N4

            Get Directions
            Visit Website
            (416) 781-3574

            Customer Reviews

            1/5

            Average of 14 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            26 complaints closed in last 3 years

            10 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 50

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Roots Canada has 16 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1400 Castlefield Ave, Toronto, ON M6B 4N4
              BBB File Opened:
              1/5/2002
              Years in Business:
              50
              Business Started:
              13/8/1973
              Type of Entity:
              Corporation
              Alternate Business Name
              • Roots
              • Roots Corporation
              Additional Contact Information

              Phone Numbers

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              26 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/02/2024

              Complaint Type:
              Billing Issues
              Status:
              Unanswered
              On January 30, 2024, I purchased online through the Roots Canada website a leather purse strap for $38.00 + GST but was charged $49.35 for the purchase on my ****. The Order Number is **********. On February 1, 2024, I decided to return the leather purse strap to Roots Canada and drove 25 kilometres to the Roots store in ******* ******, Calgary, Alberta. The Roots store in ******* ****** credited my **** for $39.90 only and not the full amount of $49.35 that was charged to my ****. I should be reimbursed the full amount of the cost of the leather purse strap. Root Canada owes me $10.25 and has ****** this amount from me ***** ** * ********* *** ************ ******** ********. Please contact Roots Canada to resolve this matter.
              Read 25 More Complaints

              Customer Reviews

              14 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Pascale C

              08/03/2024

              I won a $100 gift card last year and I went to the store at ********** Mall in Windsor, Ontario on February 12th, 2024. I tried on a few sweaters and one of my earrings fell out which I had only realised on the way home. When I got home, I called the store and spoke to the Store Manager and told her that I’d be coming back to get it. There was no specific date or time that we spoke of. I went back to the store on February 19, just a week later ONLY to find out that she had THROWN away my earring BECAUSE I didn’t go back on the same day that I called. She was so **** when speaking with me and stated that she “assumed” because I had not gone back that very same day that she could discard it. This earring was made of real rose gold with a precious stone, not a piece of costume jewellery. This earring was a gift **** ** *** **** *** **** ** *** ** ***** * *** ******** ** * ************* *********  * **** ** * ********* ***** ** *** **** ********** ** * *** ** ****** ********* *** ****** **** *** **** ********* *** ******* ****** ** *** *** ********* ********* *** ************ **** ****** ***** **** *** **** *** **** ******* **** *** ******** *** ******** ********* ** *** ******** ******* ** ***** ******* **** * ******** ************** ** * ******** ********
              Read 13 More Customer Reviews

              Local BBB

              BBB Serving Central Ontario

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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