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            Business ProfileLandmark Home Solutions

            Windows
            BBB accredited business

            Contact Information

            375 Green Rd

            Stoney Creek, ON L8E 4A5

            Get Directions
            Visit Website
            (905) 646-8995

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM

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            Get a Quote

            Customer Reviews

            1.5/5

            Average of 26 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            36 complaints closed in last 3 years

            21 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/3/1996

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Landmark Home Solutions is a province wide window company who specializes in custom made energy efficient windows that are geared towards reducing a homeowners energy consumption, bills and costs.

            Products & Services

            Landmark Home Solutions specializes in the manufacturing, sales and installation of high quality, highly energy efficient windows and doors. Additionally Landmark also sells and installs both siding and eaves trough protection systems.

            Business Details

            Location of This Business
            375 Green Rd, Stoney Creek, ON L8E 4A5
            BBB File Opened:
            16/8/2011
            Years in Business:
            31
            Business Started:
            1/1/1993
            Accredited Since:
            1/3/1996
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Business Management
            • Mr. Brian Mason, President
            Contact Information

            Principal

            • Mr. Brian Mason, President

            Customer Contact

            • Mr. Brian Mason, President
            • Mr. Jason White, General Manager
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            36 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            21/02/2024

            Complaint Type:
            Product Issues
            Status:
            Resolved
            January 19 2024, contract #***** quote, for windows I felt pressured into buying, I wanted time to think it over etc.. He said things like last day for the deal and he was going to Mexico the next day and filled in the amount on my cheque while I was out of the room to get my glasses. I went January 22 2024 to bank to cancel cheque but to my surprise it was cashed minutes after he walked out the door and me thinking I had till he got back from Mexico. So now it's been emails back and forth with Arissa M. at Landmark who keeps promising cheques in the mail and more excuses. I cancelled the order before anything got ordered and within the 10 grace period. Here it is February 17th 2024 and no sign of my $6653.10. Please help.
            Read More
            Read 35 More Complaints

            Customer Reviews

            26 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Crystal h

            21/02/2024

            Terrible customer service and product!!!!! ** *** ***** **** ***** ** **** *******. Spent thousands of dollars on new windows and doors and when we needed the front door handle fixed waited 8 months to find out they ordered wrong handle!!!! You can never get to talk to anyone at the office and when you do no one seems to know what happened or what to do to fix it!! Windows had condensation in between the glass and needed to be repaired as well!!! ******** ******* ********* ** ** **************

            Landmark Home Solutions Response

            04/03/2024

            Hi *******, We here at Landmark are very sorry to hear this is how your experience has one with us as we do pride ourselves on providing the best product and service possible. I do see we have a service appointment scheduled with you tomorrow and our technician will look forward to resolving any concerns that may be outstanding. Regards, Landmark
            Read 25 More Customer Reviews

            Local BBB

            BBB Serving Central Ontario

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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