Business ProfileforEco-Choice Windows and Doors

I used Eco Choice Windows for my windows in June 2022 and they failed to install the black siding to the top of the main outside window. (I have copies of the order form clearly outlining the work), I have been chasing them for over one year to finish the work. To top it off they damaged the wooden area on the roof. I paid $7180 for the work. For a year I have been met with empty promises on finishing the work/repairs, being accused on re-writing the order form even though it was clearly written by the salesperson, told I was not being patient enough and that no one wanted to come a fix the issues so they would need to find a new team of workers. Which is appalling as I paid for the 4 windows to be completely replaced. What was mind boggling is that before the window repair men had left, I told them the job was not completely, but they drove off anyways prompting me to call the salesperson assuring me it would be done asap. Everyone has known about this since day one. It’s not like it was sprung on them months after the installation. Nothing during this whole process has been easy. First, I’m told they need to investigate this, then we need to find a date, the holiday season means workers won’t be around, winter comes so it can’t be complete, then spring was an issue, then they couldn’t find a workman to complete the job, then after getting a date for the repairs they cancel the day before. One year of chasing, arguing and being extremely patient. The final straw was today a worker came to finally finish the year (13 months later) and the work is terrible. The siding is bubbled, wrapped and not straight. My wife called Joe (our salesman who was extremely flippant. We’ve complained, tried to reason, and still 13 months later left with shoddy work.