BBB Business Review

BBB Accredited Business since 01/05/1989

Brant Windows Inc

(905) 333-96585205 Harvester Rd, Unit 3, BurlingtonON L7L 6B5

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BBB Accreditation

A BBB Accredited Business since 01/05/1989

BBB has determined that Brant Windows Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Brant Windows Inc's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Brant Windows Inc

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
09/22/2014Guarantee / Warranty Issues | Read Complaint Details

Tried to contact Brant Windows many times and they never respond. Phoned and sent email but no response. Windows don't work properly.
The felt has compressed on the sliding windows so that three is a slight gap where the wind blows through. Also, the spring coils that keep the windows up have broken on 2 of the windows so they won't stay up. The contract says windows have a 40 year warranty but what good is it if they won't respond? I even tried asking if they could repair ignoring warranty and still no response.

Desired Settlement
Replace the broken and worn parts so they work properly again.

Business Response
On Thursday March 7 made appointment to visit Mr *********** Saturday March 9
Carried out window inspection and discussed with him regarding his window warranty
which is 40 years on vinyl components 10 years on glass and hardware and 5 years labour.
All that is stated on his original contract date September 3rd 1992.

I explained to him due to poor weather conditions at the moment, I will carry out the service
the end of April. I also explained to him there will be some charges because labour is only
warrantied for 5 years. Mr *********** understood that and he is perfectly okay with that.
As for phone calls and E-mails he placed to Brant Windows I have no records of it.

I will follow this up with another E-mail when service is completed.

Your Truly


Consumer Response
I was supposed to have been contacted by the end of April 2014 when the warmer weather started - there was no contact to date. As the autumn is approaching I am trying to contact him again; appears to be déjà-vous.

Please reply asap.

Thank you.

**** ***********

Business Response
Re: Complaint Case # 1294751 (Ref #XX-XXXXXXX-XXXXXXX-XX-XXXX)
Consumer: **** ***********

Repair has been completed to customers satisfaction.


Industry Comparison| Chart

Windows & Doors - Installation & Service, Doors, Windows, Home Improvements

Additional Information

BBB file opened: 04/08/2011Business started: 01/02/1989
Contact Information
Principal: Mr. Mimmo Sevitti (President)
Business Category

Windows & Doors - Installation & Service, Doors, Windows, Home Improvements

Map & Directions

Map & Directions

Address for Brant Windows Inc

5205 Harvester Rd, Unit 3

Burlington, ON L7L 6B5

To | From


1 Locations

  • 5205 Harvester Rd, Unit 3 

    Burlington, ON L7L 6B5(905) 333-9658

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in BBB Central Ontario. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Brant Windows Inc is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on January 21, 2014.

BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for Windows & Doors - Installation & Service


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.