BBB Business Review

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BBB Accredited Business since 28/11/2012

Sunwing Vacations Inc. (Headquarters)

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Phone: (877) 877-1755Fax: (416) 798-8760View Additional Phone Numbers27 Fasken Dr, EtobicokeON M9W 1A2View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 28/11/2012

BBB has determined that Sunwing Vacations Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Sunwing Vacations Inc.'s rating include:

  • Length of time business has taken to respond to complaint(s).

Factors that raised Sunwing Vacations Inc.'s rating include:

  • Length of time business has been operating.
  • Response to 334 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

334 complaints closed with BBB in last 3 years | 159 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues60
Billing / Collection Issues8
Delivery Issues6
Guarantee / Warranty Issues12
Problems with Product / Service248
Total Closed Complaints 334

Customer Reviews Summary Read customer reviews

18 Customer Reviews Customer Reviews on Sunwing Vacations Inc.

Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 16
Total Customer Reviews 18 Customer Reviews

Additional Information

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BBB file opened: 12/04/2005Business started: 04/03/1986
Business Management
Principal: Ms Joanne Dhue (National Director Customer Relations)
Contact Information
Mr. Stephen Hunter (President/CEO)
Business Category

Tours - Operators & Promoters, Airlines, Travel Agencies & Bureaus

Alternate Business Names
Sunwing Vacations, Sunwing Airlines, Signature Vacations

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.