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Starside Signatures

Phone: (905) 427-6258 (Disconnected)

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Customer Complaints Summary

4 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Delivery Issues2
Problems with Product / Service1
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints4

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (4)
01/30/2015Delivery Issues | Read Complaint Details
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Complaint
Auction site name is Legend Depot. They also go by Starside signatures. I have ordered and received many items from the company. Back in July I started asking about 2 items that I did not receive from March 13th auctions that I won. Auction numbers were XXXXXX and XXXXXX. The items were a signed jersey and a plaque. Value of the plaque is $131.11. Both cheques were cashed by company. I began sending emails on July 13th. Email correspondence back to me indicated that they were going through personnel changes and new ways of shipping items. I have 4 emails that said they would be shipping the items out immediately. The jersey showed up in August. It was the wrong jersey that wasn't even close to what I had won successfully in the auction. The plaque has still not been sent to me. On August 20th I was the successful winner (auction #XXXXXX) of an 8x10 photo of the winter classic signed by several players. Value was $106.49. I received a $25.00 discount because of another jersey screw up. I have sent several email through their web site and through outlook mail. These emails have been sent from August on. I haven't received any replies. The web site is still open with new auction continuously.

Desired Settlement
The settlement of the items would be acceptable but a refund of $262.60 would be preferred. I've sent them emails indicating that substitutions would be acceptable but they are not answering any of my emails and I can't find a telephone number for the business.

Final Consumer Response
Company has contacted me twice this month by email. They have provided substitutions that were delivered Jan. 29th, 2015. I am satisfied with the items sent in lieu of what was originally ordered. I consider the case closed.

12/24/2014Advertising / Sales Issues
12/12/2014Delivery Issues | Read Complaint Details
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Complaint
I ordered two autographed hockey jerseys and the seller has not delivered the items. At first, the seller gave me excuses as to why the jerseys were not delivered. But it came out that the seller was not in possession of the jerseys being sold

Ultimately I would like to receive the jerseys but if that can not be accomplished I would like to receive a full refund.

Desired Settlement
Ultimately I would like to receive the jerseys but if that can not be accomplished I would like to receive a full refund.

Business Response
The business has advised that all items have been received by the consumer

07/06/2015Problems with Product / Service | Read Complaint Details
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Complaint
I utilized the NHL auction site to purchase an original autographed 8x10 photo in a 12x15 frame of ********** on March 7th from Starside Signatures auction# ****** which I received 3 weeks later broken in multiple places. The Co promised to replace it, but never did despite debiting my Credit card. We are now 2 months after the fact and I haven't seen a replacement.

Desired Settlement
Send a new framed autographed photo of ********** and notify me of the parcel tracking number or refund my credit card charges

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.