This Business is not BBB Accredited
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Lorex Technology Inc is not BBB Accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Lorex Technology Inc's rating include:
- 56 complaints filed against business
- 3 complaints filed against business that were not resolved.
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||4|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||33|
|Billing / Collection Issues||0|
|Total Closed Complaints||56|
Additional Complaint Information
BBB files indicate a pattern of complaints for this business. Consumers have advised our office that they placed orders online for a Black Friday promotion but did not receive their orders. After several weeks they received refunds.
It seems that the company oversold stock and cancelled/refunded orders with little or no communication to consumers at the time it occurred. Most consumers were unaware of the stock issue and were simply refunded without an explanation. Attempts by consumers to contact customer service throughout the process were unsuccessful.
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on Lorex Technology Inc
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1 Customer Review|