BBB Business Review

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This Business is not BBB Accredited

Lorex Technology Inc

(888) 425-6739View Additional Phone Numbers250 Royal Crest Crt, MarkhamON L3R 3S1 Send email to Lorex Technology Inchttp://www.lorextechnology.com

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BBB Accreditation

Lorex Technology Inc is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Lorex Technology Inc's rating include:

  • 56 complaints filed against business
  • 3 complaints filed against business that were not resolved.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Customer Complaints SummaryRead complaint details

56 complaints closed with BBB in last 3 years | 37 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues4
Delivery Issues18
Guarantee / Warranty Issues1
Problems with Product / Service33
Billing / Collection Issues0
Total Closed Complaints 56

Additional Complaint Information

BBB files indicate a pattern of complaints for this business. Consumers have advised our office that they placed orders online for a Black Friday promotion but did not receive their orders. After several weeks they received refunds.

It seems that the company oversold stock and cancelled/refunded orders with little or no communication to consumers at the time it occurred. Most consumers were unaware of the stock issue and were simply refunded without an explanation. Attempts by consumers to contact customer service throughout the process were unsuccessful.

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Lorex Technology Inc

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Additional Information

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BBB file opened: 15/01/2008Business started: 01/10/2000
Contact Information
Principal: Sufi Khan Sulaiman (Director, eCommerce)
Business Category

Security Control Equipment & System Monitors

Alternate Business Names
FLIR

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.