Complaint Failure to Fulfill Warranty, significant cracks in Driveway within a few months of installation Contracted with Crown for asphalt paving of driveway Sept. 9, 2013. Installation complete Oct. 25, 2013. Cracks developed in spring of 2014 and advised by way of Fax on July 17, 2014 that significant cracks had developed. An attempt to repair using a tar mixture didn't work in fact made it look terrible. On the Sept. 4 2014 sent Fax advising attempt to repair failed and asked for ideas to fix the problem. No response. Fax March 29, 2015 advised that had rec'd no response and asked them to respond. Sent an E-Mail 1st week of April rec'd response and to-date have heard nothing. Sent another E-Mail last week and again no response. The Cracks are very significant and will likely start to break up shortly.
Desired Settlement The areas where there are significant cracks will unfortunately have to be replaced and a proper base installed.
Business Response Hi, As per contract with Mr. ****, the base was not done by Crown Paving Ltd. Therefore, Mr. **** was aware of the possibility that the base may move, causing cracks. This is beyond Crown Paving's control since they did not do the base work. This situation was explained to Mr. **** before the job started. Nevertheless, Crown has responded to evey phone call and letter from Mr. ****. Crown tried to recifty the problem last season and are willing to try again this season at no charge if Mr. **** has a better solution on how to do so. We are definetly willing to try and resolve this situation as best as possible. Thank you.
Crown Paving Ltd.
Sent from my BlackBerry 10 smartphone on the TELUS network.
Consumer Response Their response is not true and have the documentation to prove that the base (stone) would be supplied as necessary. I had 3 other quotes some for less money and 1 for money. All addressed the issue of a proper base. In this case they skipped the base and it appears that is what has caused this problem. Any further evidence required please let me know.
Final Business Response to my knowledge all the warrantied work has been completed
Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) Approximately 2 months ago I rec'd a documented call from Crown Paving representative ******, at which time she gave me assurances that finally Crown would be fixing the problem of the cracking driveway which occurred within the Crown Warranty period. Now through the BBB I am advised that they have no intention of repairing the driveway. *************************************************************************************************************************************************
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