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          Bird's Moving & Storage has 1 locations, listed below.

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            Business ProfileforBird's Moving & Storage

            Moving Companies
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/5/1990

            Years in Business: 91

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            12/8/2011
            Years in Business:
            91
            Business Started:
            1/1/1933
            Accredited Since:
            1/5/1990
            Alternate Business Name
            • Bird's Transfer Limited
            Business Management
            • Mr. John MacPhail, General Manager
            Contact Information

            Principal

            • Mr. John MacPhail, General Manager

            Customer Contact

            • Mr. Ian T MacPhail, President
            • Mr. John MacPhail, General Manager
            Additional Contact Information

            Fax Numbers

            • (905) 688-9764
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Hiring a mover

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/10/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            October 5, 2022 Balance: $892.73 I hired Bird’s to move my belongings within my local region. The crew arrived in the morning and began packing items away into the truck. While disassembling my couch, one of the movers stood it up on its side (which was not a smart idea given being an unevenly weighted object). The couch fell over and smashed into our bar cabinet, shattering $600 worth of stemware from my wife and I’s wedding. The glass that shattered all poured out of the cabinet onto my child’s $50 play mat (which is now garbage as well). My poor wife is now devastated and crying. The driver of the crew of 3 (***) did apologize and offer to waive the $89 packing fee (which I will acknowledge was kind of him, but most certainly not a reasonable outcome given the situation). I emailed John (the sales consultant who originally quoted my job), and while apologetic at first, I was offered a $150 “courtesy credit” and given the run-around because I did not elect to take their additional insurance (the cost of which is $100 and has a $1,000 deductible so it is completely irrelevant in this scenario). Not only this, but the $89 fee for packing the China (which was now 50% shattered and destroyed) was still on my invoice—I effectively was offered $60 for nearly $700 in damages. When I pointed this out to John, he seemed outright dismissive and only was concerned with settling this and parting ways/moving on and now offered $300 (now this is effectively $210 after accounting for the $89 packing fee—again, to pack the remnants of our stemware collection). I am seeking the only fair and reasonable outcome—to be fully compensated the $650 in damages (which is more than fair given this still overlooks the damage to the damage to the doorframe in my former home that I now must repair before handing keys over—no wall/corner protection pads were used). Photos added: - damage to doorframe - broken glass and play mat to replace
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Collleen O

            30/08/2022

            They were very professional and organized. Communication was clear from beginning to end. The 4 gentleman that moved us were respectful, helpful and efficient. They went above and beyond. We have moved 7 times in the last 9 years or so and they were by far the best movers we had. No damage and everything where it was suppose to be. They worked very well together and seemed to enjoy their work. Really happy we chose them. The estimate was great as the manager came to the house to see what we had so there were no surprises. ********** ********* ****

            Bird's Moving & Storage Response

            04/10/2022

            Thank you for your kind words. We are happy that our crew took great care of you for the duration of your move and everything went well. We will definitely relay your thanks to the crew. All the best in your new home.

            Local BBB

            BBB Serving Central Ontario

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