This Business is not BBB Accredited
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On 12/12/2013 this company's accreditation in BBB was revoked by BBB's Board of Directors due to failure to respond to one or more customer complaints filed with the BBB and its failure to adhere to the BBB's Code of Business Practices .
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Economy Lube's rating include:
- 29 complaints filed against business
- Failure to respond to 12 complaints filed against business.
- BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||3|
|Problems with Product / Service||26|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||29|
Additional Complaint Information
Economy Lube has advised our office that it will not participate in the BBB dispute resolution program. They indicated consumer complaints will be handled internally.
If you have an unresolved dispute with this business, you may wish to seek legal advice.
Contact InformationPrincipal: Mr. Stephen Moxey (President)Customer Contact: Mr. Chris Muter (Vice President of Operations)
Lubricating Service - Automotive, Service Stations - Gasoline & Oil, Auto Lube & Oil - Mobile