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This Business is not BBB Accredited

Economy Lube

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Phone: (519) 746-2677Fax: (519) 746-9560View Additional Phone NumbersA8-550 Parkside Drive, WaterlooON N2L 5V4 Send email to Economy Lubehttp://www.economylube.com

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BBB Accreditation

On 12/12/2013 this company's accreditation in BBB was revoked by BBB's Board of Directors due to failure to respond to one or more customer complaints filed with the BBB and its failure to adhere to the BBB's Code of Business Practices .

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Economy Lube's rating include:

  • 29 complaints filed against business
  • Failure to respond to 12 complaints filed against business.
  • BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.

Customer Complaints SummaryRead complaint details

29 complaints closed with BBB in last 3 years | 15 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues3
Problems with Product / Service26
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 29

Additional Complaint Information

Economy Lube has advised our office that it will not participate in the BBB dispute resolution program. They indicated consumer complaints will be handled internally.

If you have an unresolved dispute with this business, you may wish to seek legal advice.

Additional Information

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BBB file opened: 20/06/2000Business started: 01/01/1990
Contact Information
Principal: Mr. Stephen Moxey (President)Customer Contact: Mr. Chris Muter (Vice President of Operations)
Business Category

Lubricating Service - Automotive, Service Stations - Gasoline & Oil, Auto Lube & Oil - Mobile

Alternate Business Names
Economy Lube Brantford Inc, Economy Lube Cambridge Inc, Economy Lube Guelph Inc, Economy Lube Hamilton, Economy Lube Hespeler Inc, Economy Lube Kitchener Inc, Economy Lube Mississauga #1, Economy Lube Mississauga #2, Economy Lube Mississauga #3, Economy Lube South Guelph Inc, Economy Lube Victoria North Inc, Economy Lube Woodbridge Inc, Economy Lube Waterloo Inc
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