Hired this landscaping company to do a spring clean up on our property.We also hired them to do some major landscaping(putting patios in and new planting beds along with re-doing the existing ones). We also asked for plant bed maintenance to be done. Spring clean up and plant maintenance specifies in the contract that pruning is included in these services. We have hard copies of all invoices plus e mails of the invoices except one of them that is part of the dispute . We also asked that they replace one of our window wells as they were putting down the patio. They did this and we were charged $536.75. My husband did ask about getting another one installed but it never got done. Everything was getting paid as each invoice was billed but I was starting to become increasingly upset with their service of the planting beds as I happened to be home multiple times when they were maintaining them and noticed how the young men doing the work wandered around our yard for 20 - 30 mins.MAX, pulling out a few weeds here and there. Remember, all these plants and gardens were new so there was virtually NO pruning to be done on these young plants and bushes, but I was noticing all our monthly maintenance bills were always billed for two bi-weekly visits at an hour each,even though the contract states that they will be billed in half hour increments, which is all the time they spent there!In August we were sent a statement outlining all the invoices along with IN.No:XXXXX which I have no copy of,but it was for the same amount as the window well($536.75).I assumed it was a error as we had not gotten the other one done. I was then told it was for pruning the front bushes at the beginning of the season (June 19th)!Is that not part of the pruning that comes with the spring clean -up and with the regular maintenance?? It says that in the contract and Quotation just like it says '$55/man hr billed monthly in half hr.increments so if they are only working on our property for a half hour why are we paying for an hour?
Order_Number: XXXXX & XXXXX
Account_Number: ***** ?
We would like that the monies we have already paid between the planting bed maintenance and the $33,900 we paid to have the patios laid and new flower beds planted be seen as PAID IN FULL!
AS stated in my letter to the client on November 12, the outstanding balance is for work that was completed. We have credited the client's account for a service visit that she feels we did not do.
At the time of the service cancellation, the invoice for service done that month had not been issued, but was issued soon after cancellation. The invoice indicated in the complaint was for tree pruning as per an approved quotation. Work was completes as per quote.
There was no response to our letter of November 12, nor our letter of December 16th stating that the account was over 90 days. At this point, one of the invoices was 6 months past due. On January 16, 2015 we passed the account on to a Collections agency, as we had not heard from the client. 3 months after the file was passed on to the collections agency, the client now complains about the price she was charged.
When an issue was brought to our attention, we dealt with it quickly. Cancelling service was a surprise, as we had only heard one complaint to that point, that was dealt with immediately. At this time, the file is in the hands of the collections agency.
(The consumer indicated he/she DID NOT accept the response from the business.)
We don't accept the response from the company but since it was going to go to court we, at this time haven't the motivation or time to waste dealing with this company. We grudgingly paid the bill and are now in the process of replacing the 7 Burning Bushes that are dead ( and were compained about but no one ever bothered to come look at them or even respond to the complaint), the 2 Elderberry bushes and the 1 Hydrangea plant. We still feel that we were wrongly charged for pruning that was clearly stated in the contract that was part of the 'Spring clean-up' package AND the ' Monthly Maintenance' contract. (What else could 'pruning'refer to regarding a landscaping contract than the bushes and trees on the property!)