Business ProfileforCanaroma International Inc

I placed on order at Canaroma for tiles on 4/7/2022 with delivery on April 27th between 12pm-3pm. We had placed a much larger order previous but one of the tiles we selected were found to be out of stock after purchasing them and also discontinued so we picked a new tile and were charged separately for that and then it was delivered separate from the rest of our order. Our contractor arrived to start the bathroom renovation for my kids bathroom on May 16th and found 1 box of tile cracked on all of the pieces. I emailed and called Canaroma to inquire about getting a new box since they were all cracked and I was met with the worst level of customer service I have ever received. I found this to be really shameful because my experience during the purchase process was honestly really great and i enjoyed shopping there and even send family and friends following. Ultimately i was told sorry to bad- you need to inspect your tiles within 24 hours of delivery of there's nothing we will do for you unless you want to buy a new box we will give you a discount - i escalated it and still no assistance. I wasn't told this in advance and also these tiles are very heavy- its unreasonable to think i will open each box upon receipt and check them out. I am really unhappy with the level of after service support at this store. With the first delivery i had an issue with the vanity - there was a chunk ripped out in the inside drawer which clearly wasn't an installation breakage and they told me sorry if you installed it we wont do anything now. What was i supposed to do hold up my entire project? It was in the interior of the drawer i figured they can pull out the drawer and send a new one since broken inside. - i let it go because i really didnt want to argue with them- but then the tiles on top if it- the service is truly not in support of the customer its like they dont care at all about leaving their customers satisfied.