BBB Accredited Business since 12/05/2011
Phone: (416) 977-8737Fax: (416) 977-2889101 - 135 Liberty St, Toronto, ON M6K 1A7
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A BBB Accredited Business since 12/05/2011
BBB has determined that Kobo Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Kobo Inc's rating include:
- Length of time business has been operating.
Factors that raised Kobo Inc's rating include:
- Complaint volume filed with BBB for business of this size.
- Response to 181 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||8|
|Billing / Collection Issues||11|
|Guarantee / Warranty Issues||33|
|Problems with Product / Service||121|
|Total Closed Complaints||181|
Contact InformationPrincipal: Marcelo Pelaez (Director of Customer Care and Development)Mr Michael Serbinis (CEO)Mr Michael Tamblyn (CFO)
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