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Business ProfileforPoints.com
At-a-glance
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Business Details
This is a multi-location business.
- Location of This Business
- 700 - 111 Richmond St W, Toronto, ON M5H 2G4
- BBB File Opened:
- 28/8/2001
- Years in Business:
- 24
- Business Started:
- 1/11/1999
- Type of Entity:
- Corporation
- Alternate Business Name
- Points.com, Inc
- Points International Ltd
- Business Management
- Mr. Rob Maclean, President
- Jay Malowney
- Contact Information
Customer Contact
- Mr. Rob Maclean, President
- Mr. Anthony Lam, CFO
- Ms. Fatma Jahazi, Team leader
- Ms. Karla Burns, Customer Service, Team Leader
- Fatma Jahazi, Customer Support Team Lead
- Mr. Martin Tongue, Cheif Sales Officer
- Garo Toomajanian
- Ms. Rachel Hollis, Manager & Public Relations
- Jay Malowney
- Additional Contact Information
Fax Numbers
- (416) 595-6444Primary Fax
Phone Numbers
- (416) 595-0000Other Phone
Email Addresses
- Primary
- (416) 595-6444
Customer Complaints
8 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
19/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Shana C
05/02/2022
Points.com Response
27/02/2022
It appears that he is rating Points.com based on his interactions with ********* Airlines.
There has been no contact from this customer to Points.com. We believe that this is an unfair review/rating since the Customer had no communication with us.
Flight availability and cost are managed by ********* Airlines, and so is the refund policy.
We have forwarded this feedback to ********* Airlines and asked them to review the Customers feedback and reach out to him and try to work on a solution.
Thank you for your understanding.
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