BBB Accredited Business since 26/06/2012
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A BBB Accredited Business since 26/06/2012
BBB has determined that iHorse, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered iHorse, Inc.'s rating include:
- Length of time business has been operating.
Factors that raised iHorse, Inc.'s rating include:
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||2|
|Problems with Product / Service||3|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||5|
Additional Complaint Information
It has come to our attention that iHorse's subsidiary, Gooseberrytech.com, is contacting consumers claiming to be Google. Please note that they are not one in the same. iHorse has advised our office that they do not claim to be Google. They advised they are an official reseller of Google products.
We have reviewed a copy of iHorse's service contract. We noted that the company has their own dispute resolution program. The consumer agrees to specific conditions regarding complaints. Parties are to attempt resolving disputes through friendly consultation and are unable to institute any proceedings in any court. The contract goes on to state that if informal attempts to resolve are not successful, the case will be resolved through formal arbitration. The agreement also states that issues that are submitted to final and binding arbitration will be done in accordance with the laws of the Province of Ontario.
The BBB suggests that consumers read and understand any agreement before signing.BBB file opened: 30/03/2012Business started: 07/06/2010
Contact InformationPrincipal: Mr Daniel Brody (President)Mr. Thamizudeen Rahamathulla (Chief Information Officer)Mr. Kauntheya Sivananthan (Chairman & CEO)Mr. Thirukumaran Sivananthan (Managing Director)Mr. Saravanan Swaminathan (Director & Chief Technology Officer)
Internet Marketing Services, Smart Phone Software Support, Internet - Web Hosting, Web Design, Search Engine Optimization Services
Alternate Business NamesBroline Inc., Gooseberry
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