Business ProfileforFlexiti Financial Inc

Hi! ****** **** **** **** **** the accrued interest i got charged on my last promotional deal i got from Flexiti. Whenever we buy jewelries at a well known Jewelry shop me and my husband are using this Flexiti card that we were offered. We always paid the full amount before the term that we are offered in order not to pay any interest. The last promotion we got was Dec 2022 for $1,973 under my account and always make sure everything got paid. I paid my last balance on Jan 2024 because i know for fact that i paid it full and did not check anymore my balance because i am very confident i’ve paid it. I did not know that i left a $40 balance which they did not notify me or made a call just to tell that i still owe them that amount. Then all of a sudden i received last Friday a text message that i have an upcoming payment that i need to pay. It made me confused why do i need to pay wherein i have paid my account in full last January. I tried to sign and saw the account that i was charged now $527? I logged in to my account and check all the details that because of that$40 balance they are charging me now for the accrued which they did not notify me thru a phone call and reach out to me regarding my balance. I have paid that $ 40 plus a $10 interest but will never pay that accrued interest that i did not sign on it to pay. If i’ve known it that i still owe them that $40, i will pay it right aways because we had alot of transactions/purchases made thru the card but did not fail on paying everything before the due date. Thank you for your time and help in advance regarding this issue.