This Business is not BBB Accredited
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Just Energy Group Inc is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Just Energy Group Inc's rating include:
- 9 complaints filed against business that were not resolved.
- Government action(s) against business.
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||261|
|Billing / Collection Issues||114|
|Guarantee / Warranty Issues||2|
|Problems with Product / Service||184|
|Total Closed Complaints||562|
Additional Complaint Information
BBB files indicate that this business has a large volume and pattern of complaints concerning misleading sales practices. Consumer complaints allege that door to door sales persons are misleading consumers, providing false information and using high pressure sales tactics. This company has been notified of our concerns. They have failed to correct the underlying reason for the complaints.
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Just Energy Group Inc
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Type of Entity
Incorporated: June 2005, ON
Contact InformationMs. Vanessa Anesetti - Parra (Manager Compliance Dept.)Mr. Ken Hartwick (Chief Executive Officer)Ms. Saroiah Hendrickson (Compliance Analyst)Ms. Celia Urquilla (Compliance Analyst)
Energy Service Companies, Natural Gas Companies