Business ProfileforHudson's Bay Company

I ordered a sofa bed from the Bay on October 10, 2023 as well as 5 year service protection. I was informed that the delivery date will be January 6, 2024 because it is a custom product. I paid the full amount of order #*********. • On November 28, 2023 I received an email from the Bay that the delivery is delayed to January 6, 2024 which was the original delivery date anyway. • In December I changed the delivery date to January 12, 2024 because my scheduled changed. • On January 8 I received a call and email from the Bay that my delivery is delayed to January 26, 2024. • On January 10 I received a call from the Bay that my delivery is delayed to February 2, 2024. • On January 28 I received a call and email from the Bay that my delivery is delayed to February 9, 2024. • On February 2 I received a call from the Bay that my delivery is delayed again and the new date is March 24, 2024. I refused to discuss the delay and requested the agent to escalate to a manager that can resolve the delivery issue and not just apologize for the delay. This delivery issue is shocking and I'm extremely frustrated and upset considering I'm dealing with the Bay and not a small business. The Bay provides delivery dates without the intention of fulfilling the commitment. The most frustrating part is that this is not a production issue but a delivery issue. The sofa bed was produced and is sitting in a warehouse in Richmond BC. I tried to escalate multiple times without avail. I even tried to call the corporate offices but couldn't find the phone number to call other the previous numbers that I tried previously. I want the sofa bed to be delivered on February 9, 2024 regardless of what the Bay needs to do to fulfil their obligation and if not then refund my money. Enough is enough.