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BBB Accredited Business since 24/05/2013

4 Sons Concrete Design Inc

Phone: (905) 664-2665Fax: (905) 664-2945

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
09/30/2014Problems with Product / Service | Read Complaint Details
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Complaint
The asphalt used had too much aggregate in it and was the end of the day drop. There were lines showing and pieces of stone showing. Owner agreed.
When we agreed to have the company pave our driveway, we agreed to pay more than other quotes, because we were assured of the high quality of work that would be done. Concrete work was done as well. We noticed shortly after completion, that the asphalt used were different in appearance in the top and bottom of the driveway. We were advised by a professional with a designation, that the asphalt that was used had a high degree of aggregate in the mix, and that two things were bound to happen because of this:
1)The asphalt would break up over a number of years and
2)We would have a driveway that would constantly require repair.
When Jeremias came out to look at the driveway, he agreed that it did not look good and that his sons had left marks all over it.
We then agreed that we would go back to the professional we had spoken to earlier to get advice on a sealer that would be help minimize the wear and tear. We requested, in messages left on the company's phone, an Oil based BlackMac undiluted asphalt driveway sealer used.
Numerous phone calls and messages have been left without a return call.

Desired Settlement
We just expect them to honor this agreement and hire a company to apply the sealer.

Business Response
The business indicated that the sealer has been applied.


Consumer Response
******** did come and he sealed the driveway himself. He telephoned at a later date and was extremely rude,sarcastically "thanking" me for contacting the BBB. He didn't think that waiting a full year for this repair was unreasonable. Not to mention that he didn't reply to a single message that we left for him. Very poor business ethics!
I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE.

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Concrete Contractors

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.