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Find a Location

Gatestone & Co Inc has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Gatestone & Co Inc

      300 - 180 Duncan Mill Rd North York, ON M3B 1Z6

    • Gatestone & Co Inc

      4 - 33 Sinclair Blvd Brantford, ON N3S 7X6

    • Gatestone & Co Inc

      240-75 Port Royal East Montreal, QC H3L 3T1

    • Gatestone & Co Inc

      600-10109 106 St Edmonton, AB T5J 3L7

    • Gatestone & Co Inc

      Surrey, BC V3W 1J8

    Business ProfileforGatestone & Co Inc

    Collections Agencies
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Additional business information

    Additional Info:
    On June 30 2017 NCO Financial Services Inc was acquired by Gatestone & Co. A separate BBB Business Profile is available for Gatestone & Co here

    At-a-glance

    Customer Reviews

    1.18/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    82 complaints closed in last 3 years

    20 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Gatestone & Co Inc has 6 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Gatestone & Co Inc

        300 - 180 Duncan Mill Rd North York, ON M3B 1Z6

      • Gatestone & Co Inc

        4 - 33 Sinclair Blvd Brantford, ON N3S 7X6

      • Gatestone & Co Inc

        240-75 Port Royal East Montreal, QC H3L 3T1

      • Gatestone & Co Inc

        600-10109 106 St Edmonton, AB T5J 3L7

      • Gatestone & Co Inc

        Surrey, BC V3W 1J8

      Headquarters
      300 - 180 Duncan Mill Rd, North York, ON M3B 1Z6
      BBB File Opened:
      30/5/2012
      Years in Business:
      46
      Business Started:
      1/1/1978
      Type of Entity:
      Corporation
      Alternate Business Name
      • Collectcorp Inc
      • NCO Financial Services Inc
      Hours of Operation

      Primary

      M:
      7:00 AM - 9:00 PM
      T:
      7:00 AM - 9:00 PM
      W:
      7:00 AM - 9:00 PM
      Th:
      7:00 AM - 9:00 PM
      F:
      7:00 AM - 9:00 PM
      Sa:
      7:00 AM - 5:30 PM
      Su:
      7:00 AM - 5:00 PM
      Business Management
      • Rochelle Johnson, Compliance Manager
      Contact Information

      Principal

      • Rochelle Johnson, Compliance Manager

      Customer Contact

      • Rochelle Johnson, Compliance Manager
      Additional Contact Information

      Fax Numbers

      • (416) 935-2912
        Other Fax

      Industry Tip

      BBB Tip: Understand consumer rights when it comes to debt collection

      Customer Complaints

      84 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      27/03/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      This organization calls my personal cell phone multiple times a day looking for someone who has the same first name but different last name as me. I have advised they have the wrong number, yet, they continue to call. I have asked them to cease calling. Still, calls anywhere from 6 am - 10 pm at night. Extremely irritating. Anymore calls, I will seek legal action.
      Read More

      Customer Reviews

      11 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jianxiang Z

      1 star

      24/01/2024

      This company did not verify the information and put a collection on my credit report. I have contact ******* *****, and credit bureaus. They are all contacting GS collection on my behalf now. But until now, they told me no response from GS collection. **** ******* ** * *****

      Gatestone & Co Inc Response

      06/02/2024

      Thank you for contacting Gatestone and informing us about your experience.  A reasonable investigation reveals that on January 31, 2024, the account was noted as "Credited due to fraud"; so, it was "closed/returned" to ******CAN.  Be advised that the negative impact has been removed from the consumer/* **** credit report; henceforth, you/** **** will receive no further communication from Gatestone regarding this account.  We certainly apologize for the inconvenience caused and trust this is the information you are seeking.  We confirm that ******Gatestone has acted appropriately, pursuant to the FCRA/CDSSA.  Thank you again.  If you need further information, please contact ******CAN directly.  Sincerely, Gatestone.

       

      Local BBB

      BBB Serving Central Ontario

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