The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Mid-Western and Central Ontario. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Financial Debt Recovery Ltd is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (877) 316-7404
- (855) 771-6022
- (855) 472-2734
- (866) 323-7133
- (800) 763-3328
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB began including complaint response text in BBB Business Reviews on January 21, 2014.
BBB reports the complaint response text for all reportable complaints against a business that are received electronically.
Industry Tips for Collection Agencies
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
About BBB Business Review Content and Services
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
On July 30, 2014, the Government of Alberta (Service Alberta) issued an Undertaking to Financial Debt Recovery Ltd under Section 152 of the Fair Trading Act.
According to the Undertaking, Financial Debt Recovery Ltd acknowledges that they have breached sections of the Collection and Debt Repayment Practices Regulation, and the Fair Trading Act. Some examples are as follows:
- Continuing collection activity after being informed that the individual contacted was not the debtor
- Engaging in collection activities on debts where the last payment or written acknowledgement of the date was more than six years previous.
Financial Debt Recovery Ltd acknowledges that they have failed to comply with the provisions of the Fair Trading Act and undertakes to the Director that they will not, to the best of their ability, at any time hereafter, engage in acts or practices similar to those described.
Financial Debt Recovery Ltd is responsible to pay the amount of $3,000.00 to the Government of Alberta. This amount represents a portion of the costs associated with the investigation.
To review the entire Undertaking please visit:
http://www.servicealberta.ca/pdf/undertakings/Financial Debt Recovery Limited July 30 2014.pdf