Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Mersey Heating and Air Conditioning has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforMersey Heating and Air Conditioning

            Residential Air Conditioning Contractors
            BBB accredited business

            At-a-glance

            Customer Reviews

            3.67/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/9/2009

            Years in Business: 50

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            5/3/2003
            Years in Business:
            50
            Business Started:
            1/1/1974
            Accredited Since:
            4/9/2009
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Right Time Heating and Air Conditioning Canada Inc
            Contact Information

            Principal

            • Tanya Strachan, Office Manager

            Customer Contact

            • Tanya Strachan, Office Manager
            • Mr. Andrew Bell, VP
            Additional Contact Information

            Fax Numbers

            • (416) 752-8477
              Primary Fax

            Phone Numbers

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            20/04/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            After the AC was installed the following 2 issues were noted: 1) A drain hose from the sink that was going into a drain behind the furnace was accidentally disconnected which we noted on the weekend when we went to use the sink. Since the drain hose was disconnected it caused water to spill all over the basement floor as noted in the pictures attached. I have reconnected the drain hose myself after noticing the issue. 2) A lot of metal pieces from the duct work cutting that was completed and multiple screws were found ***** all around the basement. These should have been cleaned up the installation crew. The sales rep advised that since I had done the clean-up and fix of the drain myself a credit of approximately a $100 would be applied to my account for future maintenance. Upon having the maintenance completed the technician advised that there was no credit on the account Complaints department is only offering a new filter and not the credit on the account as promised.
            Read More

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Michael T

            14/04/2023

            *** ******* ********** ******** *** *** ** ******* **** *** **** ********* ** * **** ******** ******* *********** My tankless water heater had a problem with the heat exchanger, which the manufacturer said required the entire unit to be replaced, which would be covered under warranty. Mersey did replace the unit, but charged me the price for a complete install and said they do not have pricing for a replacement charge. The replacement procedure requires very little work, compared to a whole installation process. I was charged $2300 for 2 men working for 2 hours, and when I complained to a service manager, he informed me about the policy. ONE star!!!

            Local BBB

            BBB Serving Central Ontario

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.