BBB Business Review

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This business is not BBB accredited.

Global Connections, Inc.

Find a Location

Phone: (913) 498-0960 Fax: (913) 498-1644 View Additional Phone Numbers 5360 College Blvd Ste 200, Overland Park, KS 66211

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Global Connections, Inc. include:

  • 157 complaint(s) filed against business
  • Failure to respond to 1 complaint(s) filed against business
  • 2 complaint(s) filed against business that were not resolved

Factors that raised the rating for Global Connections, Inc. include:

  • Length of time business has been operating

Customer Complaints Summary Read complaint details

157 complaints closed with BBB in last 3 years | 49 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 32
Billing/Collection Issues 14
Delivery Issues 4
Guarantee/Warranty Issues 2
Problems with Product/Service 105
Total Closed Complaints 157

Customer Reviews Summary Read customer reviews

8 Customer Reviews on Global Connections, Inc.
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 8

Additional Information

BBB file opened: March 10, 1997 Business started: 07/19/1996 in KS Business incorporated 07/19/1996 in KS
Type of Entity


Business Management
Mr. Tom Lyons, President Mr. Eric Stout, Operations Manager
Contact Information
Principal: Mr. Tom Lyons, President
Customer Contact: Mr. Eric Stout, Operations Manager
Business Category


Alternate Business Names
Global Discovery Vacations
Additional Information

Company uses independent distributors to market and sell their products and services. Distributors include: Global Vacation Network; AB Vacations; Premium Destinations; Global Travel Network; Travel Discovery Network; Dream Vacation Adventure; Condo Vacations Services; Vacation Deals


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.