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This business is not BBB accredited.

Time Warner Cable

Additional Locations

Phone: (816) 358-8833 Fax: (816) 358-7987 View Additional Phone Numbers 6550 Winchester Ave, Kansas City, MO 64133 http://www.twckc.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Cable, Digital Phone, High Speed Internet, Computer Repair, Business Class Services


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Time Warner Cable include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 253 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

253 complaints closed with BBB in last 3 years | 101 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 23
Billing/Collection Issues 90
Delivery Issues 2
Guarantee/Warranty Issues 4
Problems with Product/Service 134
Total Closed Complaints 253

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Time Warner Cable
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 5

Additional Information

BBB file opened: February 01, 1979 Business started: 02/01/1979 Business started locally: 02/01/1979
Business Management
Scott Miller, General Manager- VP Matt Derrick, Communications Manager Ms. Nadine Harold, Supervisor
Contact Information
Principal: Scott Miller, General Manager- VP
Business Category

TELEVISION-CABLE, CATV & SATELLITE ADVERTISING AGENCIES & COUNSELORS ADVERTISING/MARKETING AGENCIES CABLE SPLICING INTERNET MARKETING SERVICES

Alternate Business Names
Road Runner Customer Service Road Runner High Speed Online TCI Of Overland Park Time Warner Time Warner-Kansas
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.