BBB Business Review

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BBB Accredited Business since

Suddenlink Communications

Phone: (816) 273-0299 Fax: (816) 279-8773 View Additional Phone Numbers 102 N Woodbine Rd, Saint Joseph, MO 64506 http://www.suddenlink.com View Additional Web Addresses


Click for BBB Rating on Suddenlink Communications

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Suddenlink Communications meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


BBB Complaint Information

Find aggregate BBB complaint information for Suddenlink Communications. BBB of E. Missouri & S. Illinois has the full report as that BBB handles all complaints for Suddenlink Communications.


Additional Information

BBB file opened: January 11, 1991 Business started: 02/01/2003 in MO Business under new ownership as of: 02/01/2003
Business Management
Mr. Jerry Kent, CEO Lee Ann Smiley, General Manager
Contact Information
Principal: Mr. Jerry Kent, CEO
Principal: Lee Ann Smiley, General Manager
Business Category

TELEVISION-CABLE, CATV & SATELLITE

Alternate Business Names
St Joseph Cablevision
Additional Information

Company also known as: Ponyexpress.com, NPG Cable, Cheetah, and St. Joe Live.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.