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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Sprint Corporation include:
- Government action(s) against the business
Factors that raised the rating for Sprint Corporation include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 32739 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||32065|
|Total Closed Complaints||32739|
Additional Complaint Information
Complaints brought to this Bureau's attention, primarily involve billing errors, which is not uncommon in the industry, and the company is cooperative in responding promptly, with proper consideration to those matters brought to their attention. Be sure to understand which plan is best for you, and realize that advertised minutes include both anytime and restricted (nights, weekends) minutes depending on the plan selected.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||71|
Type of Entity
Business ManagementMr. Marcelo Claure, President and CEO Mr. Lincoln Korfanty, Executive Escalations
TELEPHONE COMMUNICATIONS TELEPHONE EQUIPMENT & SYSTEMS SERVICE & REPAIR TELEPHONE SERVICE-LONG DISTANCE CELLULAR TELEPHONE EQUIPMENT & SUPPLIES TELECOMMUNICATIONS EQUIPMENT/DISABLED
Alternate Business NamesBoost Mobile Sprint Broadband Group Sprint Communications, Inc. Sprint Long Distance Sprint Nextel Sprint P C S Headquarters Sprint PCS Sprint PCS New Transfers U S Sprint
All customer complaints are to be directed to the Kansas City Better Business Bureau to be handled at the World Headquarters Location on 6200 Sprint Parkway, Overland Park, KS 66251