BBB Business Review

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This business is not BBB accredited.

Sprint Corporation

Find a Location

Phone: (855) 848-3280 Fax: (888) 569-4927 View Additional Phone Numbers 6200 Sprint Pkwy, Overland Park, KS 66211 View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

28735 complaints closed with BBB in last 3 years | 8338 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 171
Billing/Collection Issues 643
Delivery Issues 13
Guarantee/Warranty Issues 19
Problems with Product/Service 27888
Total Closed Complaints 28735

Additional Complaint Information

Complaints brought to this Bureau's attention, primarily involve billing errors, which is not uncommon in the industry, and the company is cooperative in responding promptly, with proper consideration to those matters brought to their attention. Be sure to understand which plan is best for you, and realize that advertised minutes include both anytime and restricted (nights, weekends) minutes depending on the plan selected.

Customer Reviews Summary Read customer reviews

193 Customer Reviews on Sprint Corporation
Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 2
Negative Experience 185
Total Customer Reviews 193

Additional Information

BBB file opened: January 20, 1998 Business started: 01/01/1899 in KS Business incorporated 11/15/1938 in KS
Type of Entity


Business Management
Mr. Marcelo Claure, President and CEO Mr. Lincoln Korfanty, Executive Escalations
Contact Information
Principal: Mr. Marcelo Claure, President and CEO
Customer Contact: Mr. Lincoln Korfanty, Executive Escalations
Related Businesses
Virgin Mobile USA
Business Category


Alternate Business Names
Boost Mobile Sprint Broadband Group Sprint Communications, Inc. Sprint Long Distance Sprint Nextel Sprint P C S Headquarters Sprint PCS Sprint PCS New Transfers U S Sprint
Additional Information

All customer complaints are to be directed to the Kansas City Better Business Bureau to be handled at the World Headquarters Location on 6200 Sprint Parkway, Overland Park, KS 66251


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.