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Greater Kansas City

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This Business is not BBB accredited

Sprint Corporation

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Phone: (855) 848-3280 Fax: (888) 569-4927 View Additional Phone Numbers 6200 Sprint Pkwy, Overland Park, KS 66251 http://www.sprint.com View Additional Web Addresses

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Sprint Corporation include:

  • 35746 complaints filed against business

Factors that raised the rating for Sprint Corporation include:

  • Length of time business has been operating.
  • Response to 35746 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

35746 complaints closed with BBB in last 3 years | 11857 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 78
Billing/Collection Issues 578
Delivery Issues 6
Guarantee/Warranty Issues 22
Problems with Product/Service 35008
Total Closed Complaints 35746

Additional Complaint Information

Complaints brought to this Bureau's attention, primarily involve billing errors, which is not uncommon in the industry, and the company is cooperative in responding promptly, with proper consideration to those matters brought to their attention. Be sure to understand which plan is best for you, and realize that advertised minutes include both anytime and restricted (nights, weekends) minutes depending on the plan selected.

Additional Information

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BBB file opened: January 20, 1998 Business started: 01/01/1986 in KS Business started locally: 01/01/1986
Type of Entity

Corporation

Business Management
Mr. Marcelo Claure, President and CEO Mr. Lincoln Korfanty, Executive Escalations
Contact Information
Principal: Mr. Marcelo Claure, President and CEO
Customer Contact: Mr. Lincoln Korfanty, Executive Escalations
Business Category

TELEPHONE COMMUNICATIONS TELEPHONE EQUIPMENT & SYSTEMS SERVICE & REPAIR TELEPHONE SERVICE-LONG DISTANCE CELLULAR TELEPHONE EQUIPMENT & SUPPLIES TELECOMMUNICATIONS EQUIPMENT/DISABLED

Alternate Business Names
Boost Mobile Sprint Broadband Group Sprint Long Distance Sprint Nextel Sprint P C S Headquarters Sprint PCS Sprint PCS New Transfers U S Sprint
Additional Information

All customer complaints are to be directed to the Kansas City Better Business Bureau to be handled at the World Headquarters Location on 6200 Sprint Parkway, Overland Park, KS 66251

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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