BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Sprint Corporation

Find a Location

Phone: (855) 848-3280 Fax: (888) 569-4927 View Additional Phone Numbers 6200 Sprint Pkwy, Overland Park, KS 66251 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Sprint Corporation include:

  • Government action(s) against the business

Factors that raised the rating for Sprint Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 32739 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

32739 complaints closed with BBB in last 3 years | 9797 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 120
Billing/Collection Issues 533
Delivery Issues 8
Guarantee/Warranty Issues 12
Problems with Product/Service 32065
Total Closed Complaints 32739

Additional Complaint Information

Complaints brought to this Bureau's attention, primarily involve billing errors, which is not uncommon in the industry, and the company is cooperative in responding promptly, with proper consideration to those matters brought to their attention. Be sure to understand which plan is best for you, and realize that advertised minutes include both anytime and restricted (nights, weekends) minutes depending on the plan selected.

Customer Reviews Summary Read customer reviews

71 Customer Reviews on Sprint Corporation
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 69
Total Customer Reviews 71

Additional Information

BBB file opened: January 20, 1998 Business started: 01/01/1899 Business incorporated 11/15/1938 in KS
Type of Entity


Business Management
Mr. Marcelo Claure, President and CEO Mr. Lincoln Korfanty, Executive Escalations
Contact Information
Principal: Mr. Marcelo Claure, President and CEO
Customer Contact: Mr. Lincoln Korfanty, Executive Escalations
Business Category


Alternate Business Names
Boost Mobile Sprint Broadband Group Sprint Communications, Inc. Sprint Long Distance Sprint Nextel Sprint P C S Headquarters Sprint PCS Sprint PCS New Transfers U S Sprint
Additional Information

All customer complaints are to be directed to the Kansas City Better Business Bureau to be handled at the World Headquarters Location on 6200 Sprint Parkway, Overland Park, KS 66251


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.