BBB Business Review
This Business is not BBB accredited
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CenturyLink is technology provider of high-speed internet, voice, TV & entertainment services to residential, business, government & wholesale clients. The merger of CenturyLink and Qwest Communictions was finalized in April, 2011 and will operate under the name CenturyLink, Inc. CenturyLink also acquired Savvis, Inc. on July 15, 2011.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for CenturyLink, Inc. include:
- 90 complaints filed against business that were not resolved
Factors that raised the rating for CenturyLink, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 8959 complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4945|
|Total Closed Complaints||8959|
Type of Entity
Business ManagementGlen F. Post III, CEO/President Felisa Bullock, Manager Admiral William A. Owens, Chairman of the Board Executive Services
TELEPHONE COMMUNICATIONS TELEVISION-CABLE, CATV & SATELLITE INTERNET SERVICES TELECOMMUNICATIONS EQUIPMENT/DISABLED
Alternate Business NamesCenturyTel (formerly) Embarq (formerly) GulfTel Communications Qwest Communications
CenturyLink is headquarters in Monroe, Louisiana with multiple offices nationwide. However, per the request of the company, all complaints are forwarded to BBB of Greater Kansas City for processing.