BBB Business Review

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This business is not BBB accredited.

CenturyLink, Inc.

Additional Locations

Phone: (877) 436-2277 View Additional Phone Numbers 5454 W 110th St, Leawood, KS 66211

Click for BBB Rating on CenturyLink, Inc.

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CenturyLink is technology provider of high-speed internet, voice, TV & entertainment services to residential, business, government & wholesale clients.  The merger of CenturyLink and Qwest Communictions was finalized in April, 2011 and will operate under the name CenturyLink, Inc.  CenturyLink also acquired Savvis, Inc. on July 15, 2011.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Complaint Information

Find aggregate BBB complaint information for CenturyLink, Inc.. BBB of Denver / Boulder Colorado has the full report as that BBB handles all complaints for CenturyLink, Inc..

Additional Information

BBB file opened: October 18, 2007 Business started: 01/01/1930 in LA Business started locally: 01/01/1930 Business incorporated 04/30/1968 in LA
Type of Entity


Business Management
Glen F. Post III, CEO/President Felisa Bullock, Manager Admiral William A. Owens, Chairman of the Board Executive Services
Contact Information
Customer Contact: Customer Advocacy
Principal: Glen F. Post III, CEO/President
Business Category


Alternate Business Names
CenturyTel (formerly) Embarq (formerly) GulfTel Communications Qwest Communications
Referral Assistance

The following Government Agency(s) or Association(s) may be able to provide you additional information:

Federal Communications Commission (FCC) Phone Number: (888) 225-5322

Additional Information

CenturyLink is headquarters in Monroe, Louisiana with multiple offices nationwide. 


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.