BBB Business Review

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that H & R Block Inc., U.S. Headquarters meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for H & R Block Inc., U.S. Headquarters include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 833 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

833 complaints closed with BBB in last 3 years | 314 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 23
Billing/Collection Issues 83
Delivery Issues 11
Guarantee/Warranty Issues 88
Problems with Product/Service 628
Total Closed Complaints 833

Additional Complaint Information

This report reflects national complaint activity. All complaints concerning H&R Block, Inc. and H&R Block Mortgage is sent to the Kansas City Better Business Bureau for processing.

On March 11, 2013, H&R Block has made a public statement on IRS Form 8863 issue.  H&R Block has confirmed with the IRS that there was an issue with a limited number of software company products that affected some tax returns filed between Feb. 14 and 22, 2013. These affected returns included certain education tax credits claimed on Form 8863, which has affected and delayed tax returns. H&R Block states they regret this inconvenience and has worked with IRS to expedite a solution to this issue for affected clients.

The IRS has informed H&R Block and other impacted providers that they are currently processing these returns and should be able to more accurately provide refund timelines via its “Where’s My Refund?” website.  It may take up to 4-6 weeks to process your return. However, some H&R Block clients are already reporting a change in their refund status since the IRS began processing these returns.

Affected clients can read H&R Block's full public statement to find out if additional steps are needed to resolve issue at http://www.hrblock.com/lp/public-statement-8863.html or call their local H&R Block office or 800-HRBLOCK.

Customer Reviews Summary Read customer reviews

31 Customer Reviews on H & R Block Inc., U.S. Headquarters
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 31
Total Customer Reviews 31

Additional Information

BBB file opened: July 27, 1955 Business started: 07/27/1955 in MO Business started locally: 07/27/1955 Business incorporated 07/27/1955 in MO
Type of Entity

Corporation

Business Management
Bill Cobb, President/CEO Ms. Susan Preziosa, VP Client Services Organization
Contact Information
Principal: Bill Cobb, President/CEO
Business Category

TAX RETURN PREPARATION FINANCIAL SERVICES

Alternate Business Names
H R Block H&R Block H&R Block H&R Block Tax Services LLC HRB Tax Group, Inc
Additional Information

Please visit H&R Block's website, www.hrblock.com, for an up to date listing of year round and seasonal locations, hours of operation and contact information.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.