BBB Business Review

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BBB Accredited Business since

Deffenbaugh Industries

Phone: (866) 566-6884 Fax: (913) 745-1899 View Additional Phone Numbers 2601 Midwest Dr, Kansas City, KS 66111 View Additional Web Addresses

Click for BBB Rating on Deffenbaugh Industries

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Deffenbaugh has been acquired by Waste Management on October 6, 2014. Company provides the following services:

Commercial and residential waste disposal, collection, and transportation
Commercial and residential recycling
Construction waste services
Portable toilet services

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Deffenbaugh Industries meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for Deffenbaugh Industries. BBB of Greater Houston and South Texas has the full report as that BBB handles all complaints for Deffenbaugh Industries.

Additional Information

BBB file opened: October 31, 1988 Business started: 01/01/1974 in KS Business started locally: 01/01/1974 Business under new ownership as of: 10/06/2014 Business incorporated 08/29/1977 in KS
Type of Entity


Business Management
Mr. Richard Tolbert, Director of Sales Ms. Missy Cartwright, Supervisor
Contact Information
Principal: Mr. Richard Tolbert, Director of Sales
Business Category


Alternate Business Names
Deffenbaugh Disposal Service Deffenbaugh Industries, Inc. Deffenbaugh of KC Hauling Waste Management
Business Management

Deffenbaugh was acquired by Waste Management on October 6, 2014. Corporate office for Waste Management is located in Houston, Texas.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.