BBB Business Review

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Description

Aspen Contracting Inc. is a home improvement company providing the services of roofing, siding & guttering.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Aspen Contracting, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Find a Location


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Aspen Contracting, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 26 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

26 complaints closed with BBB in last 3 years | 10 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 3
Problems with Product/Service 22
Total Closed Complaints 26

Additional Complaint Information

Headquarters for Aspen Contracting, Inc. is located in Lees Summit, Missouri.  Aspen Contracting has several locations throughout the United States. Any complaints submitted by customers nationwide are centrally processed through BBB Serving Greater Kansas City. Complaint volume listed above is a nationwide company total within the past 3 years.  Use the Find a Location feature above to view a listing of Aspen's locations.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Aspen Contracting, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: August 08, 2006 Business started: 03/01/2006 in MO Business started locally: 03/01/2006 Business incorporated 09/19/2006 in MO
Type of Entity

Corporation

Business Management
Mr. Pat Nussbeck, President
Contact Information
Principal: Mr. Pat Nussbeck, President
Business Category

ROOFING CONTRACTORS SIDING CONTRACTORS GUTTERS & DOWNSPOUTS HOME IMPROVEMENTS

Alternate Business Names
ASI Contracting
Additional Tradenames, Addresses & Phone Numbers

In Colorado, Minneapolis, Nebraska, Wisconsin and Wyoming, Aspen Contracting Inc. is doing business as ASI Contracting because the Aspen name was not available in those states.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.