BBB Business Review

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This business is not BBB accredited.

Regent Imaging Supplies

Additional Locations

Phone: (877) 314-0193 Fax: (877) 314-0195 22052 W 66th St Ste 147, Shawnee, KS 66226


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Regent Imaging Supplies include:

  • 27 complaint(s) filed against business
  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Regent Imaging Supplies include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

27 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 15
Billing/Collection Issues 6
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 27

Additional Complaint Information

Better Business Bureau files indicate that this business has a pattern of complaints alleging concerning sales practice issues. Complaints allege that businesses receive phone calls from Regent Imaging Supplies giving the impression that the call is from the business's printer supply company in an attempt to lock them into contracts. The caller infrequently speaks with a representative of the business authorized to enter into servicing agreements

On August 21, 2014, the BBB contacted Regent Imaging Supplies asking them to address their pattern of complaints.  Regent Imaging Supplies responded by pledging its commitment to eliminating the pattern and provided the BBB with an outline that they believe will help eliminate the pattern of complaints. Their plan is to take the following steps:

-Their independent sales companies be registered as telephonic sellers in accordance with law.
-Independent sales companies will monitor their employees to ensure that the callers properly identify themselves who they represent.
-Sales companies will have someone make a second call to confirm that merchandise was ordered, to inform the consumer of the name and address of the independent sales company, verifies the price of the merchandise, and confirm that the business's' representative is authorized to make the purchase.

The BBB will continue to monitor Regent Asset Management's progress in resolving this pattern of complaints.

Customer Reviews Summary Read customer reviews

1 Customer Review on Regent Imaging Supplies
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: June 10, 2010
Business Management
Mr. Steve Ryan
Contact Information
Principal: Mr. Steve Ryan
Business Category

PRINTERS BUSINESS SERVICES (GENERAL)

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.