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BBB Accredited Business since

Terminix

Phone: (913) 696-0351 Fax: (913) 696-1109 View Additional Phone Numbers 9206 Bond St, Overland Park, KS 66214 http://www.terminix.com


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Description

This company offers termite and pest control services for residences and commercial enterprises. The company also offers franchise opportunities. The company has over 400 locations nationally, which may be either independently owned or company-owned.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Terminix meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

This company's headquarters and company-owned locations throughout the country participate as members of the Better Business Bureau. This means they support the Bureau's service to the public and meet our membership standards.


BBB Complaint Information

Find aggregate BBB complaint information for Terminix. BBB of the Mid-South has the full report as that BBB handles all complaints for Terminix.


Additional Information

BBB file opened: July 09, 1997 Business started: 01/01/1927 in TN
Business Management
Mr. Chuck Dockery, Branch Manager
Contact Information
Customer Contact: Mr. Chuck Dockery, Branch Manager
Business Category

PEST CONTROL SERVICES TERMITE CONTROL INSULATION CONTRACTORS

Government Action

In March 2006, Terminix reached an agreement to resolve 31 complaints filed with the New Jersey Division of Consumer Affairs over a five-year period. As part of the settlement, Terminix agreed to revise disclosures in contracts, honor all requests for cancellation of a contract within 72 hours, provide refunds within 30 days of agreeing to issue them, honor the terms of any warranty, and respond to consumer inquiries within 72 hours. In May 2004, Terminix entered into an Assurance of Voluntary Compliance with the Attorney General's Bureau of Consumer Protection for the Commonwealth of Pennsylvania. Under terms of the settlement with the Commonwealth, Terminix admits no wrongdoing and agrees to issue full refunds or credit to eligible consumers who contacted Terminix before July 6, 2004. Refunds will be issued for fuel surcharges billed to consumers between October 2000 and August 2001. Those seeking refunds should contact Terminix at 1-800-358-4968. On September 25, 2003, the State of New York and Terminix entered into a Supplemental Consent Decree resolving claims by the State that Terminix violated state environmental and general business laws. The State alleged Terminix failed to follow the label directions of certain pesticides in violation of state environmental laws and alleged that Terminix violated general business laws addressing deceptive acts and practices. As part of the Supplemental Consent Decree, Terminix agreed to pay $759,000 and the state agreed to consider all the State's claims resolved. Terminix vigorously disputes the State's allegations and this Supplemental Consent Decree should not be construed as an admission of guilt or finding of violation of law. Educational/General Comments When the pest control job gets too big for a flyswatter, a mousetrap or a do-it-yourself spray, it's probably time to call in a professional service. Before you do, check around for a reliable one. Avoid anyone who comes to your home uninvited and offers to give your house or business a free inspection. Be on the lookout for those without any qualifications who call themselves pest control specialists. Ask friends and neighbors to recommend companies. Your county agricultural agent is a good source of information on reliable pest control companies. Before you sign a contract for pest control services, be sure you fully understand the extent of infestation, the work necessary to solve the problem, the price and terms of payment. Know what the guarantee covers, how long it lasts, and what you must do to keep it in force. Also check the contract to determine whether continued prevention and control is included. Don't expect one application or a series of treatments to last indefinitely. Some pest control companies offer renewable re-treatment warranties. Be sure the company has liability insurance to cover any damages to your home or furnishings. Also ensure that the company is properly licensed, if your state requires licensing of pest control companies, to use pesticides. If a sizable amount of money is involved, don't hesitate to get several estimates. Even termite damage won't get significantly worse if you wait a week or two before authorizing treatment. Once you are confident of the company's reputation, follow exactly any special instructions designed to protect food, household objects, pets and the general safety of your family.

Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. The Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.