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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Kansas City Star meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Kansas City Star include:
- 321 complaint(s) filed against business
Factors that raised the rating for Kansas City Star include:
- Length of time business has been operating
- Response to 321 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||47|
|Total Closed Complaints||321|
Additional Complaint Information
According to BBB files, the Kansas City Star developed a pattern of complaint concerning newspaper delivery in early 2015. The BBB received complaints that Star subscribers were not receiving physical copies of the newspaper. The Star is currently working to reduce the number of dissatisfied customers. In January 2016, the Kansas City Star submitted a plan to the BBB outlining the steps they have taken and the steps they will soon take that will help eliminate the pattern of complaint.
They have hired an outside consultant to evaluate and improve distribution service.
The Star has invested in improving carrier recruitment efforts and added additional staff to the customer service department.
They added customer service processes that will reduce recurring delivery issues.
In addition, the Kansas City Star will continue to fine-tune customer service and distribution service with coaching, hiring, and management in an effort to more thoroughly satisfy subscribers.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||13|
Type of Entity
Business ManagementMr. Phil Schroder, Regional VP of Audience Development