Business ProfileforKansas City Steak Company LLC

I reached out to the steak company on My birthday May 11th to let them know that I had received a package from them but that because of the hole in the back and the fact that it was almost 90 out the meat was warm and not safe to eat. I live in an RV and don't have space for trash, so I disposed of the item and packing material not knowing I needed to keep them! I reached out and was treated like a criminal! Not only would they not refund my 95 year old Grandmother they would not replace the package! I received numerous emails in harassing nature after where I clearly had too snap on the person to get them to leave me alone! All I want is my order replaced because my grandmother spent good money on this, and they refuse to make it right! I don't know what else to do! INSTED OF DOING THE RIGHT THING THEY BLAME THE CUSTOMERS AND CALL US RUDE! Below is there policy when it comes to this and the did not honor it! We make an unconditional promise: Our merchandise is guaranteed. If any product purchased from us ever disappoints you, for any reason, you may ask for a replacement or refund. Even if you received the item as a gift, The Kansas City Steak Company will replace it with another item or gift certificate of equal value. We know you have a choice, thank you for choosing The Kansas City Steak Company. Replacement/Refund Policy Shipping Related Concerns For any issues related to incorrect items shipped, please contact Customer Service within 10 business days at ************** or by email at ************************************. Quality Related Concerns If for any reason you are unsatisfied with the items you've received please contact Customer Service within 45 days for a replacement or refund of the full purchase price. If only a portion of the product was unsatisfactory, a partial refund or replacement may be issued. Refunds will be credited back to the original order payment method.