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BBB Business Review

This Business is not BBB accredited

Publishers Renewal Service Co.

Additional Locations

Phone: (913) 248-1800 View Additional Phone Numbers 10406 Shawnee Mission Pkwy, Shawnee, KS 66203 View Additional Email Addresses http://www.nationalreaderservice.com View Additional Web Addresses

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Description

Magazine Subscriptions and Videos; Fulfillment Services - customer service, order processing and billing.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Publishers Renewal Service Co. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 208 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

208 complaints closed with BBB in last 3 years | 41 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 46
Billing/Collection Issues 76
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 83
Total Closed Complaints 208

Read Complaints | Definitions | BBB Complaint Process | File a Complaint against Publishers Renewal Service Co.
See Trends in Complaints on Publishers Renewal Service Co.

Additional Information

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BBB file opened: January 26, 2004 Business started: 06/01/1991
Business Management
Russell Rahm, President Jessica Richards, Customer Service Manager Verna Baker, CFO
Contact Information
Customer Contact: Jessica Richards, Customer Service Manager Principal: Russell Rahm, President
Business Category

MAGAZINES-SUBSCRIPTION AGENTS ADVERTISING AGENCIES & COUNSELORS ADVERTISING/MARKETING AGENCIES FULFILLMENT SERVICES

Alternate Business Names
Millennium Marketing National Video Club Marketing Group 2000 (former name) Readers Source National Readers' Service First Choice Magazine Club Southern Magazine Promotions
Government Action

The Attorney General of Kansas filed suit against Publisher's Renewal Service Co for violations of the Kansas Consumer Protection Act related to the telemarketing of a magazine subscription service and violations of the Kansas No Call Act. According to the suit, Publisher's Renewal Service and its distributors allegedly: 1. "Knowingly made misrepresentations regarding consumers' rights...by specifically stating that consumers had three (3) days to cancel their orders, when consumers could, in fact cancel at any time" (KSA 50-626). 2. "Willfully concealed supressed or omitted a material fact in their transactions with consumers, specifically that consumers could cancel their orders at any time." 3. "Charged fewer than ten Kansas customers' credit cards for the purchase of magazine subscriptions, prior to receiving written and signed confirmations from these consumers disclosing in full the terms of the transaction as required by KSA 50-627." On July 1, 2010, Publisher's Renewal Service entered into an Assurance of Voluntary Compliance with the Kansas Attorney General's office. The company admits no wrongdoing and agrees to the following: 1. The company agrees to comply with all Kansas laws, statutes, rules and regulations relating to consumer transactions in Kansas. 2. Agree to refrain, and to be permanently enjoined, from misrepresenting consumers' rights. 3. Clearly and conspicuously disclose their refund policy. 4. Refrain, and be permanently enjoined, from making oral representations that, directly or indirectly, contradict terms or language contained in written materials sent to consumers following any solicitation made on behalf of Publishers Renewal Service 5. Set up a customer service line for general customer inquiries and if any customer expresses a desire to cancel, PRS must advise consumer of specific steps that are needed to be followed to cancel. The cancellation requests must be recorded. 6. PRS must promptly honor all requests for cancellations and issue appropriate refunds. 7. The respondents must refund Kansas residents that requested refunds and pay the Office of the Kansas Attorney General $135,000.00.

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BBB Complaint Process

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