BBB Business Review

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BBB Accredited Business since

Helzberg Diamonds Shops, Inc.

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Phone: (816) 842-7780 Fax: (816) 627-1577 View Additional Phone Numbers 1825 Swift Ave, Kansas City, MO 64116 http://www.helzberg.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Helzberg Diamonds Shops, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Helzberg Diamonds Shops, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 83 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

83 complaints closed with BBB in last 3 years | 41 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 7
Delivery Issues 6
Guarantee/Warranty Issues 4
Problems with Product/Service 58
Total Closed Complaints 83

Additional Complaint Information

Helzberg Diamonds has numerous locations throughout the country.  Complaint total for last 36 months is a nationwide total.  All complaints are processed centrally by BBB of Greater Kansas City and sent to Helzberg's corporate office in Kansas City, Missouri to be addressed. 

Customer Reviews Summary Read customer reviews

9 Customer Reviews on Helzberg Diamonds Shops, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 9

Additional Information

BBB file opened: March 01, 1916 Business started: 01/01/1915 in MO Business started locally: 01/01/1915
Type of Entity

Corporation

Business Management
Ms. Beryl Raff, Chairman and CEO Customer Satisfaction Department, .
Contact Information
Principal: Ms. Beryl Raff, Chairman and CEO
Business Category

JEWELERS-RETAIL

Alternate Business Names
Helzberg Jewelers
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.