Customer ReviewsforJ Higgins Inc

Placed an order with this company for several items. Simply because 1 item was on backorder for weeks, they held the ENTIRE order back with items that could've been sent. Essentially making the shipping cost my burden while delaying the arrival of items purchased. I would not recommend doing business with this group and would look elsewhere for Scottish attire.

This customer's order had 1 of 3 items on back order when he placed the order.  We notified the customer by email and phone the same day we received the order telling him the 1 item was out of stock.  We offered to send the in-stock items.  We did not get a response from the customer for 8 days.  When he did reply he told us we had to express ship the items because he needed it in two days.  We offered to ship via regular ground service that he had paid for.  He then pressured us to ship the in-stock items via express without telling us he had already charged back the purchase on his credit card essentially meaning he wanted us to ship items that he had already received a refund on, which was automatically done at his request.  He emailed us when we said we were cancelling the order because the money was refunded automatically and told us he would buy these items from another Scottish store.  We wished him well.  What he also doesn't admit to is the fact that he placed another order later that day for the same items when he realized he couldn't get this stuff anywhere else.  We cancelled the 2nd order as well.  We reluctantly reserve the right to refuse service and felt it was justified after witnessing what we feel is questionable practices by our former customer.