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Zurich American Insurance Company (ZAIC)

Phone: (847) 605-6000 Fax: (847) 413-5187 View Additional Phone Numbers 7045 College Blvd, Ste 800, Overland Park, KS 66211 View Additional Email Addresses

Click for BBB Rating on Zurich American Insurance Company (ZAIC)

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BBB Accreditation

This business is not BBB accredited.

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BBB Complaint Information

Find aggregate BBB complaint information for Zurich American Insurance Company (ZAIC). BBB of Chicago & Northern Illinois has the full report as that BBB handles all complaints for Zurich American Insurance Company (ZAIC).

Additional Information

BBB file opened: March 01, 1949 Business started: 01/01/1913 in 0 Business started locally: 01/01/1913
Business Management
Beth A Heagy, Vice President Application & Transaction Support
Contact Information
Principal: Beth A Heagy, Vice President Application & Transaction Support
Business Category


Alternate Business Names
American Guarantee & Liability Insurance Company American Zurich Insurance Company Assurance Company of America Colonial American Casuality & Surety Company Universal Underwriters Group Universal Underwriters Insurance Company Zurich North America
Government Action

Wednesday, May 28, 2008 Universal Underwriters to Refund $2.4 Million to Auto Credit Insurance Policyholders AUSTIN - Attorney General Greg Abbott 5/28/2008 reached a settlement with an automobile credit insurance company that unlawfully withheld insurance premiums from than 12,000 Texans who paid off their vehicle loans early. With today's agreement, the Office of the Attorney General has now settled with eight out of the nine auto credit insurance companies it has investigated for similar practices. Under the terms of today's settlement, Universal Underwriters Life Insurance Co. agreed to refund insurance premiums worth $2.4 million to Texas policyholders whose loans terminated between 2002 and 2006. The company also will pay $125,000 in attorneys' fees to the state. Texas Attorney General's court-filed agreement with Universal Underwriters Life Insurance Co. The Overland Park, Kan., company sold policies that were intended to cover vehicle payments in the event the borrower died or became disabled. Customers who bought single-premium policies paid for the insurance in a lump sum, typically when they purchased their vehicles. The full cost of the credit insurance policy was bundled into the buyer's vehicle loan and the coverage period lasted through the term of the vehicle loan, in some cases as long as six years. Under the Texas Insurance Code, Universal Underwriters was obligated to refund the insurance premiums' unearned portion to those customers who paid off their loans early. The company, however, retained the unearned premiums. Of the original nine companies against whom the OAG took legal action, only one case, against Resource Life Insurance Co., remains pending. You may also call (800-252-8011) or write: P.O. Box 12548, Austin, TX 78711-2548.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.