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Find a Location

Armed Forces Insurance (AFI) has 1 locations, listed below.

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    Business ProfileforArmed Forces Insurance (AFI)

    Insurance Companies

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Personal and Commercial Insurance

    Business Details

    Location of This Business
    550 Eisenhower Rd, Leavenworth, KS 66048-1190
    BBB File Opened:
    8/31/1987
    Years in Business:
    137
    Business Started:
    1/1/1887
    Business Started Locally:
    1/1/1887
    Business Incorporated:
    12/11/1981
    Type of Entity:
    Corporation
    Alternate Business Name
    • Armed Forces Insurance Agency (AFIA)
    • Armed Forces Insurance Exchange (AFIA)
    Business Management
    • Ms. Michelle Wolk, Manager of Client Relations
    • Mr. Lynn Crawford, Vice President
    • Mrs. Becky Turnbull, Assistant Vice President
    Contact Information

    Principal

    • Mr. Lynn Crawford, Vice President

    Customer Contact

    • Mr. Lynn Crawford, Vice President
    Additional Contact Information

    Fax Numbers

    • (913) 727-4262
      Primary Fax

    Phone Numbers

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/05/2024

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    I hired this company thinking that they had my back. *** ****** called me and said that she had been referred to me by an app for vets. So I went with it and hired them for both car insurance and renters insurance. Upon reading the terrible reviews this company has I changed my mind. So I had been emailing back and forth with Ann so I figured I would get a prompt response to wanting to cancel my service. Now she’s not returning my emails so I wrote a letter and had it sent certified mail. Still no response. I was hoping I wouldn’t have to leave a bad review because *** ****** was so sweet. Anyway I want a my money returned and my renters insurance canceled. I will be contacting the insurance commission in my date and in Kansas. Vets shouldn’t have to worry about companies created to help us doing us dirty. Anyhow my dad is an attorney and I will be seeking action if my requests aren’t met in a timely manner. Upon calling the app that ** ****** said referred her to me they said they don’t give any information out about there customers so not sure how they even got my phone number when I wasn’t shopping for insurance. Anyway I contacted the app and informed them of their bad reviews and asked them to consider removing the company for mistreating vets and service members. I regret having to go to such lengths to get a refund. If not I will be fine with that too it will just get my father a handsome check. Look elsewhere for insurance.
    Read More

    Customer Reviews

    8 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Shane C

    1 star

    05/25/2023

    By far one of the worst insurance companies in the business. Instead of working with you on a claim, they will fight you every way and then threaten you with a non-renewal until the work you made a claim on is fixed ... out of pocket!!! Horrible service. This is not a veteran friendly company.

    Local BBB

    BBB of Midwest Plains

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