BBB Accredited Business since
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In addition to heating and cooling, the company also does plumbing, electrical, appliance repair, replacement windows, duct cleaning, insulation and offer home warranties.
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A BBB Accredited Business since
BBB has determined that AB May Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for AB May Company include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 17 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||10|
|Total Closed Complaints||17|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||15|
Type of Entity
Business ManagementMr. Glen Posladek, President Ms. Susan Sarno, Customer Service Manager
HEATING & AIR CONDITIONING HEATING CONTRACTORS HOME WARRANTY PLANS INSULATION CONTRACTORS PLUMBING CONTRACTORS WINDOWS - INSTALLATION/SERVICE AIR CONDITIONING & HEATING CONTRACTORS - COMMERCIAL AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL AIR CONDITIONING CONTRACTORS & SYSTEMS APPLIANCES-MAJOR-Service & Repair ELECTRIC CONTRACTORS FURNACE SALES & SERVICE
Alternate Business NamesA B May Sales & Service Co Inc
7100 E 50th st.
Kansas City, MO 64129 (913) 383-2222 (816) 923-9999 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (816) 923-9999(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I got the AB Home Warranty when I bought the home at **** ********* ** ** *****. I called within weeks of moving in because a toilet was backing up. A very nice plumber, ***, came out and told me I needed a new toilet. Over $400 later, I had a purchased a toilet and was upsold to your gold plan.When I called to find out why the monthly fee was not what I was quoted, I was told it was because I added on the refrigerator and that I signed the contract. Well, *** never told me there was an additional charge and yes, I signed the line on his laptop which had no pertinent information on it. OK, a few bucks more a month, ok. Then I had a series of guys come out to fix my refrigerator. After 4 visits and 4 times taking off work to be home, the ice maker and water dispenser are both working well. Thank you.As a side note, I have had the same HVAC guy for years at my old house. I was willing to give him up to go with AB May. So, when it seemed like the air was not getting the house as cool as it should, I called AB May. One of your techs came out who spent a lot of time walking back and forth between his truck and my house, talking on the phone, and using something that ticked in my basement. He told me nothing except that he was waiting for someone else to come out. *** arrived and said that Freon is leaking out as fast as we put it in. I told him we had just moved in and the unit was inspected. His explanation was that it probably wasnt tested because it was cool outside. He made no offer to fix the system, only to replace the entire unit. He emailed several quotes, starting at $2400 approx, and I guess I was supposed to be happy with that price. I told him I would get back to him.I called our long standing HVAC guy who said he did test the unit at the time of the inspection and it worked fine. He came out and said several interesting things: the unit was turned off and it had Freon in it (although it was not full). He filled it with Freon, charged me $100, and it has been good since. He has checked it. It is NOT LEAKNG, certainly not leaking as fast as it can be filled. I believe the sole purpose of your HVAC techs is to sell new systems. Because I wanted to contact a manager, I left a private facebook message asking for a supervisor. I then left a voice message for ***** with both my cell phone number and that of my husband. He never contacted either of us. *** called and I dont want to talk with him.
Desired Settlement: Refund of $100 and cancellation of the year contract
Business Response: After researching this issue, we found that our representatives did not follow proper procedures, and include a repair option in their proposal. We have contacted the customer and per the terms of her Gold Agreement offered to replace the coil for the $60 service fee. The repair was completed June 23rd.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
|6/22/2015||Problems with Product/Service | Complaint Details Unavailable|
|10/24/2014||Problems with Product/Service | Complaint Details Unavailable|
|7/1/2014||Guarantee/Warranty Issues | Complaint Details Unavailable|
|6/18/2014||Guarantee/Warranty Issues | Complaint Details Unavailable|
|6/2/2014||Problems with Product/Service | Complaint Details Unavailable|
|5/6/2014||Problems with Product/Service | Complaint Details Unavailable|
|11/9/2013||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: AB May installed 2 bathroom sinks, kitchen sink and a toilet. They overcharged by at least $1800.00. The service was well below standard. Toilet was rocking back and forth. They came out again and "fixed it". Still rocks. They came out third time and fixed it. All sinks started leaking as soon as we started using them for the first time. Had brand new custom cabinets and hand-rubbed stains damaged from the leaks. I keep calling to see if they are willing to fix the cabinets. No one calls back. I am very close to calling an attorney.
Desired Settlement: Not only refund. They must replace / or / fix the brand new custom cabinets.
Business Response: A.B. May has agreed to refund the full amount paid by this customer and repair the damaged cabinets. A written response letter will be mailed to the Better Business Bureau as soon as we have completed that settlement.***** ***** Customer Service Manager
|9/18/2013||Advertising/Sales Issues | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: On Friday June 21st an electrician with AB May named ***** came out to my house to put in an outlet in my utility closet. When he was finished the wall behind my water softener was soaked as well as my floor had standing water. The outlet that he used to draw power from was located behind the water softener. It is my belief that he hit the valve into the on position while he was trying to access the outlet he was drawing the power from or that it was knocked into the on position while he was hammering in the staples after drawing the power from the existing outlet. The outlet that was used to draw the power from was soaked from the water. The technician is claiming that the wall was like that prior to him drawing the power. Wouldn't that have been a risk to his own life if it had truly been that way? There was no existing water damage to any of the walls in this room prior to AB May's visit on Friday June 21st nor has there ever been any kind of water issue in this room ever. I have contacted AB May about this problem and have been speaking to ******, the technicians supervisor, with no resolution other than there is no way the technician could have done this. I would like this resolved and my home restored to the way it was when the technician entered my residence.
Desired Settlement: I would like my home restored to the condition it was prior to the technician arriving to my home and causing water damage to my walls and floor. I would like my drywall replaced and painted and if the water is under the carpet I would like that to be replaced as well. After all of this trouble they have put me through with this mess I do not believe that I should owe them for this service call.
July 15, 2013
|3/8/2013||Problems with Product/Service|
|9/5/2012||Problems with Product/Service|