BBB Business Review

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BBB Accredited Business since

Cerner Corporation

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Phone: (816) 221-1024 Fax: (816) 474-1742 View Additional Phone Numbers 2800 Rockcreek Pkwy, Kansas City, MO 64117

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Development and maintenance of computer systems for hospitals. The company helps with technical management support for hospitals around the world. Cerner corporation maintains offices, in addition to its headquarters in Kansas City, MO., in Detroit, MI., Washington DC, Australia and Saudi Arabia. Cerner also maintains a Vision Center in London (Ontario, Canada) in cooperation with the London Health Sciences Centre. The company's core software is called "Health Network Architecture", which allows each participating facility within a healthcare enterprise to access an individual's clinical record at the point of care. The system makes patients' individual records a part of an integrated system for any health care facility to assist physicians, nurses, laboratory technicians, and records keepers. Cerner Corporation owns or has interests in the following entities: Synetic, Inc., Elmwood, N.J., Multum Information Systems, Mitch Cooper & Associates, Health Network Ventures, Citation Computer Systems, Inc., First Consulting Group, and ADAC Laboratories Health Care Information Systems, among others. Cerner corporation was founded in 1979 by Neal Patterson, Clifford Illig and Paul Gorup, all professonal computer consultants. The company went public in 1986. Patterson is currently listed as Cchairman/CEO, and Mr. Illig is Vice-Chairman. Earl H. (Trace) Devanny III, is President. Cerner Corporation employs nearly 7300 persons locally, nationally and internationally. It is listed on NASDAQ. Its stock symbol is CERN. E-mail Website-

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cerner Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Cerner Corporation include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cerner Corporation
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 03, 1999 Business started: 01/01/1979 Business started locally: 01/01/1979
Business Management
Neal Patterson, CEO Melissa Spicer, Corp. Security
Contact Information
Principal: Neal Patterson, CEO
Customer Contact: Melissa Spicer, Corp. Security
Business Category



BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.