BBB Business Review

This Business is not BBB accredited


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Phone: (888) 337-7355 View Additional Phone Numbers 7500 College Blvd Ste 1000, Overland Park, KS 66210

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Ferrellgas include:

  • 7 complaint(s) filed against business that were not resolved

Factors that raised the rating for Ferrellgas include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 279 complaint(s) filed against business

Customer Complaints Summary Read complaint details

279 complaints closed with BBB in last 3 years | 105 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 65
Delivery Issues 55
Guarantee/Warranty Issues 4
Problems with Product/Service 150
Total Closed Complaints 279

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Ferrellgas
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: August 01, 2005 Business started: 01/01/1939 in KS Business started locally: 01/01/1939 Business incorporated: 06/14/2005 in KS
Type of Entity

Limited Partnership (LP)

Business Management
Ms. Erin Strickland, Contact Mr. Steve Wambold, CEO
Contact Information
Principal: Ms. Erin Strickland, Contact
Principal: Mr. Steve Wambold, CEO
Business Category


Alternate Business Names
Blue Rhino Ferrell Gas Ferrellgas - 300114 Ferrellgas Partners, LP Ferrellgas, LP Ferrellgas/Thermogas Lafayette Bottled Gas Skelgas
Additional Information

Ferrellgas is publicly traded on the New York Stock Exchange under the symbol FGP. Ferrellgas Employees indirectly own approximately 18 million units of the partnership through an Employee Stock Ownership Plan. Headquarters 7500 College Boulevard, Suite 1000 Overland Park, Kansas 66210 913-661-1500

Additional Information

Ferrell Gas has more than 800 retail outlets serving approximately 1 million Customers in all 50 states and Puerto Rico.


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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


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What government actions does BBB report on?

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