BBB Business Review

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This business is not BBB accredited.

Ferrellgas

Find a Location

Phone: (888) 337-7355 View Additional Phone Numbers 1 Liberty Plz, Liberty, MO 64068 View Additional Email Addresses http://www.ferrellgas.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Ferrellgas include:

  • 7 complaint(s) filed against business that were not resolved

Factors that raised the rating for Ferrellgas include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 269 complaint(s) filed against business


Customer Complaints Summary Read complaint details

269 complaints closed with BBB in last 3 years | 79 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 58
Delivery Issues 53
Guarantee/Warranty Issues 4
Problems with Product/Service 149
Total Closed Complaints 269

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Ferrellgas
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: August 01, 2005 Business started: 01/01/1939 in KS Business started locally: 01/01/1939 Business under new ownership as of: 01/01/1994 Business incorporated 06/14/2005 in DE
Type of Entity

Limited Partnership (LP)

Business Management
Mr. Stephen Wambold, CEO & President Cathy Korte, Paralegal
Contact Information
Customer Contact: Cathy Korte, Paralegal
Principal: Mr. Stephen Wambold, CEO & President
Business Category

GAS-PROPANE GAS CO

Alternate Business Names
Blue Rhino Ferrell Gas Ferrellgas - 300114 Ferrellgas Partners, LP Ferrellgas, LP Ferrellgas/Thermogas Lafayette Bottled Gas Skelgas
Additional Information

Ferrellgas is publicly traded on the New York Stock Exchange under the symbol FGP. Ferrellgas Employees indirectly own approximately 18 million units of the partnership through an Employee Stock Ownership Plan. Headquarters 7500 College Boulevard, Suite 1000 Overland Park, Kansas 66210 913-661-1500

Additional Information

Ferrell Gas has more than 800 retail outlets serving approximately 1 million Customers in all 50 states and Puerto Rico.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.